The QHA delivers industry training for the benefit of members and the wider hospitality sector, many of which are mandatory liquor and gaming courses.
Qualifications range from entry level to those required in more senior roles in the industry.

Registered Training Organisation: 30826


Responsible Management of Licensed Venues

Responsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence, as a licensee or seeking to be appointed as an approved manager. Venues must ensure every…


Diageo Free RMLV Training

Diageo Australia, under their local hero brand Bundaberg Rum, have established a fund called Raising the Bar which is designed to help our industry recover from COVID-19 supporting jobs and communities in Queensland. Through the fund, on-premise outlets can apply…


Gaming Nominee Training

Gaming Nominee Training (GNT) is a compliance course for managers or senior staff who are responsible for a venue’s gaming machines. The Office of Liquor and Gaming Regulation (OLGR) requires every gaming venue in Queensland to have a member of…


SITHFAB002 Provide Responsible Service of Alcohol (Coming Soon)

SITHFAB002 Provide Responsible Service of Alcohol  is a nationally recognised and accredited unit of competence required by new entrants to the hospitality sector. In Queensland, all persons who serve and supply liquor are required to have this certification, apart from…


SITHGAM001 Provide Responsible Service of Gambling (Coming Soon)

SITHGAM001 Provide Responsible Service of Gambling is a nationally recognised and accredited unit of competency required by entrants to the gaming sector. In Queensland, all persons who carry out gaming duties or gaming tasks within a hotel or club must…


SITHFAB002/SITHGAM001 Provide Responsible Service of Alcohol / Gambling Package (Coming Soon)

QHA offers this training package (both courses) mainly in an online format but also in a face-to-face training environment, for schools in particular.  The focus of these two courses is the sale and service of alcohol/gambling according to relevant Queensland…


Customer Liaison Officer

Customer Liaison Officer (CLO) training is to a certain extent an extended version of the accredited Responsible Service of Gambling course. This workshop covers your obligations under the Gaming Machine Act 1991, Gaming Machine Regulation 2002 as well as the…


Employment Relations Training Program

The QHA Employment Relations Department offers a range of professional, comprehensive training sessions, covering current industrial relations and HR topics, and delivered by experienced presenters. ER training (webinars or face-to-face training) are regularly scheduled. Information and dates can be viewed…


Developing Hotel Management Skills

This two-day workshop is run by Peter Hall, a long-time hotelier and industry consultant. The workshop provides participants with a greater understanding of their venue as a total business entity and takes an in-depth approach to all business facets from…


Cooking the Books

Cooking the Books (CTB) is a one-day food costing workshop focuses on your food operation about increasing revenue and profit margin. Facilitated by Andrew Briese, a well-known hospitality consultant and author of Cooking the Books, the workshop is ideal for…


Quality Customer Service

Service quality is critical to ensure a high level of customer satisfaction and therefore business competitiveness and profitability. This 4-5 hour Quality Customer Service (QCS) workshop is designed to increase awareness amongst service providers of the importance of the service…


Understanding Problem Gambling

Understanding Problem Gambling is a harm minimisation workshop developed to examine the key drivers to problem gambling, the impact of problem gambling on personal wellbeing and relationships and the barriers to seeking support for those who experience problem gambling. The QHA have…


Employment Relations Conference

Join the QHA’s Employment Relations team on Thursday, 9 September for its 12th annual full day Conference. We didn’t get to see you in 2020 due to one big reason many of us in business don’t want to talk about ... In…