WE OFFER A RANGE OF PROFESSIONAL ACCREDITED AND NON-ACCREDITED COMPLIANCE AND DEVELOPMENT TRAINING COURSES
QHA TRAINING
DELIVERS FOR
THE HOTEL INDUSTRY
View the training calendar Browse Our Courses

LEADERS IN HOSPITALITY TRAINING

The QHA delivers industry training for the benefit of members and the wider hospitality sector, many of which are mandatory liquor and gaming courses.
Qualifications range from entry level to those required in more senior roles in the industry.

Registered Training Organisation: 30826

Courses

Responsible Management of Licensed Venues

Responsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence, as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure…

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Gaming Nominee Training

Gaming Nominee Training (GNT) is a compliance course for managers or senior staff who are responsible for a venue’s gaming machines. The Office of Liquor and Gaming Regulation (OLGR) requires every gaming venue in Queensland to have a member of…

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Provide Responsible Service of Alcohol – Currently Unavailable

Provide Responsible Service of Alcohol (SITHFAB002) is a nationally recognised and accredited training course required by new entrants to the hospitality sector. In Queensland, all persons who serve and supply liquor are required to have this certification, apart from a…

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Provide Responsible Service of Gambling – Currently Unavailable

Provide Responsible Service of Gambling (SITHGAM001) is a nationally recognised and accredited training course required by entrants to the gaming sector. In Queensland, all persons who carry out gaming duties or gaming tasks within a hotel or club must complete…

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RSA/RSG Package – Currently Unavailable

Provide Responsible Service of Alcohol (SITHFAB002) and Provide Responsible Service of Gambling (SITHGAM001) are nationally recognised and accredited training courses required by new entrants to the hospitality sector, and/or staff who work in or may be working in gaming rooms…

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Customer Liaison Officer

The Customer Liaison Officer (CLO) training is to a certain extent an extended version of the accredited Responsible Service of Gambling course. This workshop covers your obligations under the Gaming Machine Act 1991, Gaming Machine Regulation 2002 as well as…

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Employment Relations Training Program

The QHA Employment Relations Department offers a range of professional, comprehensive training sessions, covering current industrial relations and HR topics, and delivered by experienced presenters. ER training (webinars or face-to-face training) are regularly scheduled. Information and dates can be viewed…

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Developing Hotel Management Skills

This two-day workshop is run by Peter Hall, a long-time hotelier and industry consultant. The workshop provides participants with a greater understanding of their venue as a total business entity and takes an in-depth approach to all business facets from…

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Cooking the Books

Cooking the Books (CTB) is a one-day food costing workshop focuses on your food operation about increasing revenue and profit margin. Facilitated by Andrew Briese, a well-known hospitality consultant and author of Cooking the Books, the workshop is ideal for…

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Quality Customer Service

Service quality is critical to ensure a high level of customer satisfaction and therefore business competitiveness and profitability. This 4-5 hour Quality Customer Service (QCS) workshop is designed to increase awareness amongst service providers of the importance of the service…

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