1. Prices
  2. Payment
  3. Tax Invoices / Receipts
  4. Delivery – Training Courses
  5. Refunds / Returns – Training Courses
  6. Privacy
  7. QHA Online training Portal  Login Details


Queensland Hotels Association
Level 14, 270 Adelaide St
Brisbane QLD 4000
Ph: 07 3221 6999 Email: training@qha.org.au

Please read the following terms and conditions carefully as they contain important information about your rights and obligations along with limitations and exclusions that apply to any purchases made via the aXcelerate online portal. We reserve the right to make changes to this site and these terms and conditions at any time.

Standard business hours for QHA are Monday to Friday 8:30 to 5:00pm not including public holidays.

1.0       PRICES

All the prices quoted on this shop are in Australian Dollars, and include GST where applicable. Prices may be adjusted at any time by the QHA. 

If you require a currency converter, please click on the following link: http://www.xe.net/ucc

2.0      PAYMENT

QHA Members and non-members may make online payment using a debit/credit card – VISA and MasterCard accepted.

All debit/credit card payments are processed using a secure online payment gateway (www.eway.com.au), secured by a SSL Certificate issued by Verisign. The QHA Shop is also secured with an SSL Certificate provided by Positive SSL CA 2.

QHA members may also request to be invoiced for bookings made via the QHA online portal – the standard terms for all invoices issued to members is Net 30 days. Unless the course itself is taking place in less than 30 Days; in which case the due date for the invoice will be the course start date.

If you do not have a VISA or MasterCard card, and are not a member of the QHA, you can manually book and pay by contacting our Training Department at training@qha.org.au.


An Order Confirmation will be issued from the QHA Shop at the time the order is placed, whether payment is made via credit card, or an invoice is requested.

A tax Invoice/receipt will be emailed to your nominated email address, regardless of whether payment is made via credit card instantaneously in the QHA Shop, or an invoice is requested.

We will endeavour to issue invoice/receipts within a reasonable timeframe. Should you require a physical version please contact our Accounts Department at Accountant@qha.org.au. 

4.0      DELIVERY


4.1.1  Delivery: Training Courses – Face To Face

For face-to-face training courses, an order confirmation will be provided at the time of the booking.

Delivery will occur when the participant attends the course – the date, time and venue for the course are all shown on the confirmation letter sent once the order is processed and it is the responsibility of the participant to ensure that they arrive punctually.

See refund policy regarding failure to provide adequate notice of non-attendance.

4.1.2  Delivery: Training Courses – Online Training

Delivery of online learning courses will commence upon the receipt of the order confirmation. At this time clear instructions will be provided on how to access the online course. Certain student information is required to be collected by government edict. This information is privacy protected.

4.1.3  Delivery: Certificates

In terms of online training, upon successful completion of the course, certificates (including Statements of Attainment for accredited training) will be self-generated and made available to the student via the Learner Portal.

For face-to-face training, a certificate or Statement of Attainment will be forwarded to the address nominated by the participant, or the school where the booking was organised. Only those participants who have paid for their course in full will have their certificates ready for delivery. Members who have purchased training on account (invoiced) should be reminded that payment for all courses must be received by the course start date to ensure prompt delivery of certificates.

Delivery time will take between 7-10 business days after the successful completion of the course– subject to full payment for the course having been made. All certificates will be delivered via ordinary mail unless other arrangements are made. An electronic copy of certificates/Statements of Attainment are kept by the QHA.

Notification of certificates not received by participants, up to 30 days after the course completion, will lead to the certificate being replaced free of charge. Notification of certificates not received by participants, beyond 30 days after course completion, will incur a replacement fee of up to $50. As with original certificates, full payment must be received for a replacement certificate before delivery can be made.


                        5.1  TRAINING COURSE

                        Refunds / Returns: Training Courses – Face To Face

When cancelling face-to-face training course, written notification must be provided during business hours (8:30am to 5:00pm) at least 2 business days before the commencement of the training course. This notice should be emailed to training@qha.org.au. Refunds will not be granted for bookings where no written notice has been provided within the timeframe specified.

If initial payment for course was made via credit card and adequate notice is provided, a refund will be processed onto the original credit card. Where notice is provided within the specified timeframe, a participant, rather than being refunded may request to be transferred to another course date; in this case no refund is provided. All such transfers are done at the discretion of the QHA.

QHA reserves the right to reschedule a course at least 2 business days before its scheduled commencement in circumstances where a minimum number of participants have not been reached. In this situation participants who are already scheduled on the course will be given the option of a full refund or an option to be enrolled on another course date.

5.2 Refunds / Returns: Training Courses – Online Training

Cancellation of online learning courses may be arranged if a participant has not attempted the course. Those participants who attempt/start the course and subsequently request a refund will not be eligible for a refund. Notice of cancellation must be provided before attempting the course, in writing emailed to training@qha.org.au

6.0       PRIVACY

The QHA collects personal or corporate information in the conduct of its normal business activities. Personal information will be protected, and other information will be handled, in accordance with the requirements of the Privacy Act 1988 and the National Privacy Principles. As referred to in the payments section above credit card payments are handled securely and all such information is stored for no longer than 60 days after the date of purchase. 


Members/customers will be allocated a user login either at their first booking, or at a prior time. Registered users will nominate their password during the registration process. In the future, in the event that the user misplaces the password there is an option available within the login area for a reminder to be forwarded to their registered email address.