Course List

CLO Virtual Classroom

Customer Liaison Officer (CLO) training is to a certain extent an extended version of the accredited Provide Responsible Service of Gambling course. This workshop covers your obligations under the Gaming Machine Act 1991, Gaming Machine Regulation 2002 as well as the Queensland Responsible Gambling Code of Practice. There is a special focus on dealing with problems that may arise in a gaming environment. 

Cooking the Books

Chefs who want to be ahead of the pack will learn how to run the perfect food operation making great money and making profit.

Developing Hotel Management Skills

GNT Virtual Classroom

Responsible Management of Licensed Venues

RMLV Virtual Classroom

Understanding Problem Gambling

Understanding Problem Gambling is a harm minimisation workshop developed to examine the key drivers to problem gambling, the impact of problem gambling on personal wellbeing and relationships and the barriers to seeking support for those who experience problem gambling. The workshop is delivered by a registered psychologist. 

Back to Work

Cooking The Books

Developing Hotel Management Skills

Provide Responsible Gambling Services

Testing stages, please contact the office if you are having any problems.

Course Description


QHA offers nationally recognised training in SITHGAM022 Provide Responsible Service of Gambling (RSG) in both online and face to face delivery formats for persons who are involved in the sale and service of gambling on licensed premises. The focus of this course is relevant Queensland regulations, licensing requirements and responsible service of gambling principles. This includes how to identify and assist customers who may have a potential problem gambling issue.

There are two elements (sections) to this course:

1. Implement responsible gambling practices
2. Provide information and assistance to customers about problem gambling

Enrolment

To complete online enrolment, participants will be registered through our web-based eLearning Management System and and agree to comply with assessment submission guidelines. The education regulator requires us to collect your personal particulars and information relating to your schooling and education qualifications. 

Identification

You will also need to provide an acceptable form of photo identification (which you upload during the enrolment process) such as:
  • Any Australian drivers licence or learners permit.
  • A foreign drivers licence if written in English, or an International licence if not.
  • A passport, Australian or otherwise.
  • Adult proof of age card.
  • Australia Post Keypass .
  • Other recognised proof of age cards.
ll participants must have a Unique Student Identifier (USI) to enrol in this course. If you don't have one, you can obtain it here: www.usi.gov.au.. Participants will also be required to complete a mandatory Language, Literacy, and Numeracy (LLN) assessment to test student capacity to complete training of this type. Support is available weekdays during business hours via email training@qha.org.au or phone.07 3221 6999

Course Delivery

The online training is an entry level course, self-paced and total time to complete is dependent on pre-existing skills and knowledge. Minimum completion time for online RSG is 3.50 hours.

Face to face delivery is provided via in-house courses on request (usually to schools) and as such, online submissions are not required. LLN, identification, and assessments are all conducted as a component of delivery. 

Assessment

Assessment for this course consists of a combination of multiple choice, true or false and short answer questions, and practical activities. This includes students demonstrating to trainers/assessors that they have gained appropriate knowledge and skills as outlined in the course performance criteria, such as identifying problem gambling and the services available to assist a person with a gambling problem in a simulated industry environment.

Note: Assessment for the online RSG (Final Submission) includes uploading a short video of the student demonstrating the above (identifying problem gambling and describing available services) to a given scenario. 

More information about the assessments is contained in the Introduction part of the course.      

Certificate (Statement of Attainment)

Upon successful completion of the online RSG, you will be awarded a Statement of Attainment for SITHGAM022 Provide Responsible Service of Gambling which you will access through the Learner Portal. This nationally recognised qualification does not expire in Queensland, so periodic recertification is not required although best practice suggests refresher training should be undertaken from time to time. 

Although this is a nationally recognised training competency, it is not accepted as a full RSG qualification in some states. This unit of competency forms part of a national qualification package which includes Certificate III in Hospitality and others. Classroom based RSG Statements of Attainment are forwarded in bulk to the particular school. 

Resources

For online students, any electronic communication device (e.g. PC/laptop/tablet/smartphone) with a web browser and internet access is required to enter our Learner Portal and complete the online training course and assessments. You will need an email address that is unique to you.

For some practical assessment activities (as mentioned above) students will need to access a smartphone to film the activity for a trainer/assessor to properly assess your skills. 

For face to face training, all resources such as a workbook and stationery will be supplied. Online participants are provided access to resources electronically which includes all learning materials, reference resources, and assessment materials required to successfully complete this hospitality competency. 

QHA Student Handbook

There is a link below to download the QHA Student Handbook which contains a comprehensive suite of policies and procedures in relation to the delivery of accredited and non-accredited training. This also includes information relating to student support, fees and refunds. It is important that you read and understand the information relating to these three items prior to enrolment. 

Cost

$22.00 Pay by credit card upon enrolment (QHA members can select to pay by tax invoice)
 
Instructions
 
1. Enrol and pay for the course via our QHA Training website (by credit card)
2. Create username and password to access your Student Portal.
3. Upload photo identification to our system during enrolment. 
4. Complete Language, Literacy and Numeracy test 
5. Access your Student Portal for course material and assessments.
6. Upload Final Submission video via your Student Portal for assessment
8. QHA releases a Statement of Attainment to your portal after successful completion* 
*During normal business hours 

RTO: 30826
 

Provide Responsible Service of Alcohol

Course Description

QHA offers nationally recognised training in SITHFAB002 Provide Responsible Service of Alcohol (RSA) in both online and face to face delivery formats for persons who are involved in the sale and supply/service of alcohol according to relevant Queensland regulations, licensing requirements and responsible service of alcohol principles. Subject matter includes identifying minors, or unduly intoxicated or disorderly patrons, which can result in a refusal of service.

There are four elements (sections) to this course:

1. Sell or serve alcohol responsibly
2. Assist customers to drink within appropriate limits
3. Assess alcohol-affected customers and identify those to whom sale or service must be refused.
4. Refuse to provide alcohol

Enrolment

To complete online enrolment, participants will be registered through our web-based eLearning Management System and and agree to comply with assessment submission guidelines. The education regulator requires us to collect your personal particulars and information relating to your schooling and education qualifications. 

If you are an international student on a visa including a subclass 500 visa, you are eligible to undertake this training course. There are no prerequisites for this training.

Identification

You will also need to provide an acceptable form of photo identification (which you upload during the enrolment process) such as:
  • Any Australian drivers licence or learners permit.
  • A foreign drivers licence if written in English, or an International licence if not.
  • A passport, Australian or otherwise.
  • Adult proof of age card.
  • Australia Post Keypass .
  • Other recognised proof of age cards.
All participants must have a Unique Student Identifier (USI) to enrol in this course. If you don't have one, you can obtain it here: www.usi.gov.au.

Participants will also be required to complete a mandatory Language, Literacy, and Numeracy (LLN) assessment to test student capacity to complete training of this type. Support is available weekdays during business hours via email training@qha.org.au or phone.07 3221 6999.

Course Delivery

The online training is an entry level course, self-paced and total time to complete is dependent on pre-existing skills and knowledge. Minimum completion time for online RSA is set at 4.00 hours.

Face to face delivery is provided via in-house courses on request (usually to schools) and as such, online submissions are not required. LLN, identification, and assessments are all conducted as a component of delivery. Minimum completion time for face-to-face RSA is 5.20 hours.

Assessment

Assessment for this course consists of a combination of multiple choice, true or false and short answer questions, and practical activities. This includes students demonstrating to trainers/assessors that they have gained appropriate knowledge and skills as outlined in the course performance criteria, such as conducting a refusal of service in a simulated industry environment. 

Note: Assessment for the online RSA (Final Submission) includes uploading a short video of the student demonstrating the above (refusal of service) to a given scenario. 

More information about the assessments in provided in the Introduction at the beginning of this course.   

Certificate (Statement of Attainment)

Upon successful completion of the online RSA, you will be awarded a Statement of Attainment for SITHFAB002 Provide Responsible Service of Alcohol which you will access through the Learner Portal. This nationally recognised qualification does not expire in Queensland, so periodic recertification is not required, although best practice suggests refresher training should be undertaken from time to time.

Although this is a nationally recognised training competency, it is not accepted as a full RSA qualification in some states. This unit of competency forms part of a national qualification package which includes Certificate III in Hospitality and others. Classroom based RSA Statements of Attainment are forwarded in bulk to the particular school. 

Resources

For online students, any electronic communication device (e.g. PC/laptop/tablet/smartphone) with a web browser and internet access is required to enter our Learner Portal and complete the online training course and assessments. You will need an email address that is unique to you.

For some practical assessment activities (as mentioned above), students will need to access a smartphone to film the activity for a trainer/assessor to properly assess your skills. 
 
For face to face training, all resources such as a workbook and stationery will be supplied. Online participants are provided access to resources electronically which includes all learning materials, reference resources, and assessment materials required to successfully complete this hospitality competency. 

QHA Student Handbook

There is a link below to download the QHA Student Handbook which contains a comprehensive suite of policies and procedures in relation to the delivery of accredited and non-accredited training. This also includes information relating to student support, fees and refunds. It is important that you read and understand the information relating to these three matters prior to enrolment. 

Cost

$22.00 Pay by credit card upon enrolment (QHA members can select to pay by tax invoice)

Instructions
 
1. Enrol and pay for the course via our QHA Training website (by credit card)
2. Create username and password to access your Student Portal.
3. Upload photo identification to our system during enrolment. 
4. Complete Language, Literacy and Numeracy test 
5. Access your Student Portal for course material and assessments.
6. Upload Final Submission video via your Student Portal for assessment
8. QHA releases a Statement of Attainment to your portal after successful completion* 
*During normal business hours 

RTO: 30826

Provide Responsible Service of AlcoholCombine course

Provide Responsible Service of Alcohol

Provide Responsible Service of Alcohol & Gambling

Course Description

QHA offers nationally recognised training in SITHFAB002 Provide Responsible Service of Alcohol (RSA) and SITHGAM001 Provide Responsible Gambling Services (RSG) in both online and face to face delivery formats. for persons involved in the sale and supply/service of alcohol or gambling according to relevant Queensland regulations, licensing requirements and responsible service of alcohol principles or gambling principles. Subject matter includes how to identify minors, or unduly intoxicated or disorderly patrons, which can result in a refusal of service, and identification and assistance to customers who may have a potential problem gambling issue.

There are four elements (sections) to the RSA course:

1. Sell or serve alcohol responsibly
2. Assist customers to drink within appropriate limits
3. Assess alcohol-affected customers and identify those to whom sale or service must be refused.
4. Refuse to provide alcohol

There are two elements (sections) to the RSG course:

1. Implement responsible gambling practices
2. Provide information and assistance to customers about problem gambling

Enrolment

To complete online enrolment, participants will be registered through our web-based eLearning Management System and and agree to comply with assessment submission guidelines. The education regulator requires us to collect your personal particulars and information relating to your schooling and education qualifications. 

If you are an international student on a visa including a subclass 500 visa, you are eligible to undertake this training course. There are no prerequisites for this training.

Identification

You will also need to provide an acceptable form of photo identification (which you upload during the enrolment process) such as:
  • Any Australian drivers licence or learners permit.
  • A foreign drivers licence if written in English, or an International licence if not.
  • A passport, Australian or otherwise.
  • Adult proof of age card.
  • Australia Post Keypass .
  • Other recognised proof of age cards.
All participants must have a Unique Student Identifier (USI) to enrol in this course. If you don't have one, you can obtain it here: www.usi.gov.au. Participants will also be required to complete a mandatory Language, Literacy, and Numeracy (LLN) assessment to test student capacity to complete training of this type. Support is available weekdays during business hours via email training@qha.org.au or phone 07 3221 6999.

Course Delivery

The online training are entry level courses, self-paced and total time to complete is dependent on pre-existing skills and knowledge. Minimum completion time for online RSA is set at 4.00 hours, online RSG 3.50 hours. Face to face delivery is provided via in-house courses on request (usually to schools) and as such, online submissions are not required. LLN, identification, and assessments are all conducted as a component of delivery. Minimum completion time for face-to-face is 5.20 hours, and RSG 4.00 hours.

Assessment

Assessment for both courses consists of a combination of multiple choice, true or false, short answer questions, and practical activities. This includes students demonstrating to trainers/assessors that they have gained appropriate knowledge and skills as outlined in the course performance criteria, such as conducting a refusal of service or identifying a problem gambler in a simulated industry environment. 

Note: Assessment for the online RSA and RSG (Final Submission) includes uploading a short video of the student demonstrating the above activities based on given scenarios. 

More information about the assessment is contained in the Introduction part of the course.       

Certificate (Statement of Attainment)

Upon successful completion of the online RSA/RSG, you will be awarded a Statement of Attainment for SITHFAB002 Provide Responsible Service of Alcohol and SITHGAM001 Provide Responsible Service of Gambling which you will access through the Learner Portal. These nationally recognised qualifications do not expire in Queensland, so periodic recertification is not required, although best practice suggests refresher training should be undertaken from time to time. 

Although this is a nationally recognised training competency, it is not accepted as a full RSA/RSG qualification in some states. This unit of competency forms part of a national qualification package which includes Certificate III in Hospitality and others. Classroom based RSG Statements of Attainment are forwarded in bulk to the particular school. 

Resources

For online students, any electronic communication device (e.g. PC/laptop/tablet/smartphone) with a web browser and internet access is required to enter our Learner Portal and complete the online training course and assessments. You will need an email address that is unique to you.

For some practical assessment activities (as mentioned above), students will need to access a smartphone to film the activity for a trainer/assessor to properly assess your skills.  

For face to face training, all resources such as a workbook and stationery will be supplied. Online participants are provided access to resources electronically which includes all learning materials, reference resources, and assessment materials required to successfully complete this hospitality competency. 

QHA Student Handbook

There is a link below to download the QHA Student Handbook which contains a comprehensive suite of policies and procedures in relation to the delivery of accredited and non-accredited training. This also includes information relating to student support, fees and refunds. It is important that you read and understand the information relating to these three items prior to enrolment. 
 
Cost

$40.00 Pay by credit card upon enrolment (QHA members can select to pay by tax invoice)
 
Instructions
 
1. Enrol and pay for the course via our QHA Training website (by credit card)
2. Create username and password to access your Student Portal.
3. Upload photo identification to our system during enrolment. 
4. Complete Language, Literacy and Numeracy test 
5. Access your Student Portal for course material and assessments.
6. Upload Final Submission video via your Student Portal for assessment
8. QHA releases a Statement of Attainment to your portal after successful completion* 
*During normal business hours 

RTO: 30826

CURRENTLY CLOSED FOR IT UPDATE

RMLV Video Connect

Responsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence, as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. This training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence, and for current licence holders undertaking mandatory three-yearly recertification. This course is delivered by video conferencing.
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