Course List

CLO Virtual Classroom

Customer Liaison Officer (CLO) training is to a certain extent an extended version of the accredited Provide Responsible Service of Gambling course. This workshop covers your obligations under the Gaming Machine Act 1991, Gaming Machine Regulation 2002 as well as the Queensland Responsible Gambling Code of Practice. There is a special focus on dealing with problems that may arise in a gaming environment. 

CLO/GNT Live Online Learning

Customer Liaison Officer (CLO) training is to a certain extent an extended version of the accredited Provide Responsible Service of Gambling course. This workshop covers your obligations under the Gaming Machine Act 1991, Gaming Machine Regulation 2002 as well as the Queensland Responsible Gambling Code of Practice. There is a special focus on dealing with problems that may arise in a gaming environment. 

Gaming Nominee Training (GNT) is a compliance course for managers or senior staff who are responsible for a venue’s gaming machines. The Office of Liquor and Gaming Regulation (OLGR) requires every gaming venue in Queensland to have a member of staff holding a Gaming Nominee licence. This licence can only be granted to a person who is appointed to the position by an employer. This training course covers the legal responsibilities and best practice management techniques in accordance with Queensland legislation. GNT is only pertinent to Queensland and is not nationally recognised training..

 

Cooking the Books

Chefs who want to be ahead of the pack will learn how to run the perfect food operation making great money and making profit.

Developing Hotel Management Skills

GNT LIVE ONLINE LEARNING

Hospitality First Steps

QHA Hospitality First Step training is a 5 day package delivering real learning outcomes for existing, new or potential staff to gain skills in RSA, bar, restaurant and customer service.  Essential specialist skills delivered focus on service - bar, restaurant and customer service.

This FUNDED training through government programs.

Qualifications:

The course comprises five days (25 hours) of face to face training and participants receive a Statement of Attainment for an accredited competency (RSA) and a Certificate of Attendance (assessment of learning outcomes).

Accredited Training:

One accredited unit of competency incorporated in this course is:

  • SITHFAB021 Provide Responsible Service of Alcohol (RSA)
  • SITHGAM022 Provide Responsible Service of Gaming (RSG)

Schedule:

Day 1:

  • Basic Bar service
    • The operation of a bar including service of various beverages e.g. beer, wine, spirits, cocktails and non-alcoholic drinks.
    • Cash handling, operation of a float and the till.
    • Wine knowledge and pouring

Day 2:

  • Food service
    • Staff presentation and menu knowledge.
    • Table setting, napkin folding, orders including docket writing.
    • Meal service, plate carrying and table clearing.
    • Basic Food Safety
  • Customer service
    • Basics of Customer Service.
    • Defining the patron/customer expectations and needs.
    • Retaining customers
    • Managing complaints
    • Different forms of communication

Day 3:

  • SITHGAM022 Provide Responsible Service of Gaming (RSG)
    • Accredited course
    • Knowledge and understanding gaming, wagering and betting.
    • Understanding the laws and regulations to do with problem gamblers.

Day 4:

  • SITHFAB021 Provide Responsible Service of Alcohol (RSA)
    • Accredited course
    • Knowledge and understanding of the laws and regulations to do with refusal of service.

Day 5:

  • Site visit to a venue/hotel to view operations.

Learning Outcomes

The course will achieve hospitality learning outcomes that will enable a student or job seeker to gain entry level employment.

When & Where? 

Date:  16th - 20th January   2023

Time:   9.00am - 2.30pm  (courses start on time)

Venue:   QHA Training Centre, Level 2, 160 Edward Street, Brisbane.

Cost:   FUNDED 

HOW DO I APPLY?

For any further information contact the QHA Training Department: training@qha.org.au or 07 3221 6999.

 

Responsible Management of Licensed Venues

RMLV Live Online Learning

RSA Classroom Based

QHA offers nationally recognised training in SITHFAB021 Provide Responsible Service of Alcohol (RSA) in both online and face to face delivery formats for persons who are involved in the sale and supply/service of alcohol according to relevant Queensland regulations, licensing requirements and responsible service of alcohol principles. Subject matter includes identifying minors, or unduly intoxicated or disorderly patrons, which can result in a refusal of service.

There are four elements (sections) to this course:

1. Sell or serve alcohol responsibly
2. Assist customers to drink within appropriate limits
3. Assess alcohol-affected customers and identify those to whom sale or service must be refused.
4. Refuse to provide alcohol

Understanding Problem Gambling

Understanding Problem Gambling is a harm minimisation workshop developed to examine the key drivers to problem gambling, the impact of problem gambling on personal wellbeing and relationships and the barriers to seeking support for those who experience problem gambling. The workshop is delivered by a registered psychologist. 

CLO/GNT Live Online LearningCombine course

Cooking The Books

Cooking the Books (CTB) is a one-day food costing workshop focuses on your food operation about increasing revenue and profit margin. Facilitated by Andrew Briese, a well-known hospitality consultant and author of Cooking the Books, the workshop is ideal for food and beverages managers, chefs, restaurant managers and related staff.

We all know success in the hospitality industry depends on many factors. Even with the countries best chefs, a business can fail without a close check on the financial factors.

Chefs who want to be ahead of the pack will learn how to run the perfect food operation making great money and making profit.

Course Content:

  • Food and Recipe Costs
  • Portion and Waste Control
  • Purchasing and Stock Management
  • Labour Costs
  • Yield Testing

 About the Facilitator:

Andrew Briese trained as a chef and completed a Bachelor of Business in Catering and Hotel Management.  He has worked in the hospitality industry for 20 years and has developed a world-class hospitality platform.

Cost: Standard price - $445.00 and QHA Member price - $395.00

Duration and Delivery Method:

The Cooking the Books workshop is a full day, 7 hour workshop conducted at our QHA Brisbane training centre on Edward Street.

Who needs to do the training:

This workshop is ideal for chefs, catering managers, cafe/restaurants owners, food and beverage supervisors or anyone with responsibility for the financial outcomes of a food operation.

What you will take away:

Participants will receive a Statement of Attendance as well as course workbook and handouts

Booking is simple, visit www.qha.org.au and follow the links to book Cooking the Books training If you would like to register several staff or have any questions about CTB training, please contact the QHA Training Centre on 07 3221 6999 or training@qha.org.au

Queensland Hotels Association National Provider Number: 30826

Developing Hotel Management Skills

Hospitality First Steps

QHA Hospitality First Step training is a 5 day package delivering real learning outcomes for existing, new or potential staff to gain skills in RSA, bar, restaurant and customer service.  Essential specialist skills delivered focus on service - bar, restaurant and customer service.

This FUNDED training through government programs.

Qualifications:

The course comprises five days (25 hours) of face to face training and participants receive a Statement of Attainment for an accredited competency (RSA) and a Certificate of Attendance (assessment of learning outcomes).

Accredited Training:

One accredited unit of competency incorporated in this course is:

  • SITHFAB021 Provide Responsible Service of Alcohol (RSA)
  • SITHGAM022 Provide Responsible Service of Gaming (RSG)

Schedule:

Day 1:

  • Basic Bar service
    • The operation of a bar including service of various beverages e.g. beer, wine, spirits, cocktails and non-alcoholic drinks.
    • Cash handling, operation of a float and the till.
    • Wine knowledge and pouring

Day 2:

  • Food service
    • Staff presentation and menu knowledge.
    • Table setting, napkin folding, orders including docket writing.
    • Meal service, plate carrying and table clearing.
    • Basic Food Safety
  • Customer service
    • Basics of Customer Service.
    • Defining the patron/customer expectations and needs.
    • Retaining customers
    • Managing complaints
    • Different forms of communication

Day 3:

  • SITHGAM022 Provide Responsible Service of Gaming (RSG)
    • Accredited course
    • Knowledge and understanding gaming, wagering and betting.
    • Understanding the laws and regulations to do with problem gamblers.

Day 4:

  • SITHFAB021 Provide Responsible Service of Alcohol (RSA)
    • Accredited course
    • Knowledge and understanding of the laws and regulations to do with refusal of service.

Day 5:

  • Site visit to a venue/hotel to view operations.

Learning Outcomes

The course will achieve hospitality learning outcomes that will enable a student or job seeker to gain entry level employment.

When & Where? 

Date:  16th - 20th January   2023

Time:   9.00am - 2.30pm  (courses start on time)

Venue:   QHA Training Centre, Level 2, 160 Edward Street, Brisbane.

Cost:   FUNDED 

HOW DO I APPLY?

For any further information contact the QHA Training Department: training@qha.org.au or 07 3221 6999.

 

Provide Responsible Gambling Services

Testing stages, please contact the office if you are having any problems.

Course Description


QHA offers nationally recognised training in SITHGAM022 Provide Responsible Service of Gambling (RSG) in both online and face to face delivery formats for persons who are involved in the sale and service of gambling on licensed premises. The focus of this course is relevant Queensland regulations, licensing requirements and responsible service of gambling principles. This includes how to identify and assist customers who may have a potential problem gambling issue.

There are two elements (sections) to this course:

1. Implement responsible gambling practices
2. Provide information and assistance to customers about problem gambling

Enrolment

To complete online enrolment, participants will be registered through our web-based eLearning Management System and and agree to comply with assessment submission guidelines. The education regulator requires us to collect your personal particulars and information relating to your schooling and education qualifications. 

Identification

You will also need to provide an acceptable form of photo identification (which you upload during the enrolment process) such as:
  • Any Australian drivers licence or learners permit.
  • A foreign drivers licence if written in English, or an International licence if not.
  • A passport, Australian or otherwise.
  • Adult proof of age card.
  • Australia Post Keypass .
  • Other recognised proof of age cards.
ll participants must have a Unique Student Identifier (USI) to enrol in this course. If you don't have one, you can obtain it here: www.usi.gov.au.. Participants will also be required to complete a mandatory Language, Literacy, and Numeracy (LLN) assessment to test student capacity to complete training of this type. Support is available weekdays during business hours via email training@qha.org.au or phone.07 3221 6999

Course Delivery

The online training is an entry level course, self-paced and total time to complete is dependent on pre-existing skills and knowledge. Minimum completion time for online RSG is 3.50 hours.

Face to face delivery is provided via in-house courses on request (usually to schools) and as such, online submissions are not required. LLN, identification, and assessments are all conducted as a component of delivery. 

Assessment

Assessment for this course consists of a combination of multiple choice, true or false and short answer questions, and practical activities. This includes students demonstrating to trainers/assessors that they have gained appropriate knowledge and skills as outlined in the course performance criteria, such as identifying problem gambling and the services available to assist a person with a gambling problem in a simulated industry environment.

Note: Assessment for the online RSG (Final Submission) includes uploading a short video of the student demonstrating the above (identifying problem gambling and describing available services) to a given scenario. 

More information about the assessments is contained in the Introduction part of the course.      

Certificate (Statement of Attainment)

Upon successful completion of the online RSG, you will be awarded a Statement of Attainment for SITHGAM022 Provide Responsible Service of Gambling which you will access through the Learner Portal. This nationally recognised qualification does not expire in Queensland, so periodic recertification is not required although best practice suggests refresher training should be undertaken from time to time. 

Although this is a nationally recognised training competency, it is not accepted as a full RSG qualification in some states. This unit of competency forms part of a national qualification package which includes Certificate III in Hospitality and others. Classroom based RSG Statements of Attainment are forwarded in bulk to the particular school. 

Resources

For online students, any electronic communication device (e.g. PC/laptop/tablet/smartphone) with a web browser and internet access is required to enter our Learner Portal and complete the online training course and assessments. You will need an email address that is unique to you.

For some practical assessment activities (as mentioned above) students will need to access a smartphone to film the activity for a trainer/assessor to properly assess your skills. 

For face to face training, all resources such as a workbook and stationery will be supplied. Online participants are provided access to resources electronically which includes all learning materials, reference resources, and assessment materials required to successfully complete this hospitality competency. 

QHA Student Handbook

There is a link below to download the QHA Student Handbook which contains a comprehensive suite of policies and procedures in relation to the delivery of accredited and non-accredited training. This also includes information relating to student support, fees and refunds. It is important that you read and understand the information relating to these three items prior to enrolment. 

Cost

$22.00 Pay by credit card upon enrolment (QHA members can select to pay by tax invoice)
 
Instructions
 
1. Enrol and pay for the course via our QHA Training website (by credit card)
2. Create username and password to access your Student Portal.
3. Upload photo identification to our system during enrolment. 
4. Complete Language, Literacy and Numeracy test 
5. Access your Student Portal for course material and assessments.
6. Upload Final Submission video via your Student Portal for assessment
8. QHA releases a Statement of Attainment to your portal after successful completion* 
*During normal business hours 

RTO: 30826
 

Provide Responsible Service of Alcohol

Course Description

QHA offers nationally recognised training in SITHFAB002 Provide Responsible Service of Alcohol (RSA) online delivery format for persons who are involved in the sale and supply/service of alcohol according to relevant Queensland regulations, licensing requirements and responsible service of alcohol principles. Subject matter includes identifying minors, or unduly intoxicated or disorderly patrons, which can result in a refusal of service.

There are four elements (sections) to this course:

1. Sell or serve alcohol responsibly
2. Assist customers to drink within appropriate limits
3. Assess alcohol-affected customers and identify those to whom sale or service must be refused.
4. Refuse to provide alcohol

Enrolment

To complete online enrolment, participants will be registered through our web-based eLearning Management System and and agree to comply with assessment submission guidelines. The education regulator requires us to collect your personal particulars and information relating to your schooling and education qualifications. 

If you are an international student on a visa including a subclass 500 visa, you are eligible to undertake this training course. There are no prerequisites for this training.

Identification

You will also need to provide an acceptable form of photo identification (which you upload during the enrolment process) such as:
  • Any Australian drivers licence or learners permit.
  • A foreign drivers licence if written in English, or an International licence if not.
  • A passport, Australian or otherwise.
  • Adult proof of age card.
  • Australia Post Keypass .
  • Other recognised proof of age cards.
All participants must have a Unique Student Identifier (USI) to enrol in this course. If you don't have one, you can obtain it here: www.usi.gov.au.

Participants will also be required to complete a mandatory Language, Literacy, and Numeracy (LLN) assessment to test student capacity to complete training of this type. Support is available weekdays during business hours via email training@qha.org.au or phone.07 3221 6999.

Course Delivery

The online training is an entry level course, self-paced and total time to complete is dependent on pre-existing skills and knowledge. Minimum completion time for online RSA is set at 4.00 hours.

Face to face delivery is provided via in-house courses on request (usually to schools) and as such, online submissions are not required. LLN, identification, and assessments are all conducted as a component of delivery. Minimum completion time for face-to-face RSA is 5.20 hours.

Assessment

Assessment for this course consists of a combination of multiple choice, true or false and short answer questions, and practical activities. This includes students demonstrating to trainers/assessors that they have gained appropriate knowledge and skills as outlined in the course performance criteria, such as conducting a refusal of service in a simulated industry environment. 

Note: Assessment for the online RSA (Final Submission) includes uploading a short video of the student demonstrating the above (refusal of service) to a given scenario. 

More information about the assessments in provided in the Introduction at the beginning of this course.   

Certificate (Statement of Attainment)

Upon successful completion of the online RSA, you will be awarded a Statement of Attainment for SITHFAB002 Provide Responsible Service of Alcohol which you will access through the Learner Portal. This nationally recognised qualification does not expire in Queensland, so periodic recertification is not required, although best practice suggests refresher training should be undertaken from time to time.

Although this is a nationally recognised training competency, it is not accepted as a full RSA qualification in some states. This unit of competency forms part of a national qualification package which includes Certificate III in Hospitality and others. Classroom based RSA Statements of Attainment are forwarded in bulk to the particular school. 

Resources

For online students, any electronic communication device (e.g. PC/laptop/tablet/smartphone) with a web browser and internet access is required to enter our Learner Portal and complete the online training course and assessments. You will need an email address that is unique to you.

For some practical assessment activities (as mentioned above), students will need to access a smartphone to film the activity for a trainer/assessor to properly assess your skills. 
 
For face to face training, all resources such as a workbook and stationery will be supplied. Online participants are provided access to resources electronically which includes all learning materials, reference resources, and assessment materials required to successfully complete this hospitality competency. 

QHA Student Handbook

There is a link below to download the QHA Student Handbook which contains a comprehensive suite of policies and procedures in relation to the delivery of accredited and non-accredited training. This also includes information relating to student support, fees and refunds. It is important that you read and understand the information relating to these three matters prior to enrolment. 

Cost

$22.00 Pay by credit card upon enrolment (QHA members can select to pay by tax invoice)

Instructions
 
1. Enrol and pay for the course via our QHA Training website (by credit card)
2. Create username and password to access your Student Portal.
3. Upload photo identification to our system during enrolment. 
4. Complete Language, Literacy and Numeracy test 
5. Access your Student Portal for course material and assessments.
6. Upload Final Submission video via your Student Portal for assessment
8. QHA releases a Statement of Attainment to your portal after successful completion* 
*During normal business hours 

RTO: 30826

Provide Responsible Service of AlcoholCombine course

Provide Responsible Service of Alcohol

QHA offers Classroom Based nationally recognised training in SITHFAB021 Provide Responsible Service of Alcohol (RSA) in both online and face to face delivery formats for persons who are involved in the sale and supply/service of alcohol according to relevant Queensland regulations, licensing requirements and responsible service of alcohol principles. Subject matter includes identifying minors, or unduly intoxicated or disorderly patrons, which can result in a refusal of service.

There are four elements (sections) to this course:

1. Sell or serve alcohol responsibly
2. Assist customers to drink within appropriate limits
3. Assess alcohol-affected customers and identify those to whom sale or service must be refused.
4. Refuse to provide alcohol

Provide Responsible Service of Alcohol & Gambling

Course Description

QHA offers nationally recognised training in SITHFAB002 Provide Responsible Service of Alcohol (RSA) and SITHGAM001 Provide Responsible Gambling Services (RSG) in both online and face to face delivery formats. for persons involved in the sale and supply/service of alcohol or gambling according to relevant Queensland regulations, licensing requirements and responsible service of alcohol principles or gambling principles. Subject matter includes how to identify minors, or unduly intoxicated or disorderly patrons, which can result in a refusal of service, and identification and assistance to customers who may have a potential problem gambling issue.

There are four elements (sections) to the RSA course:

1. Sell or serve alcohol responsibly
2. Assist customers to drink within appropriate limits
3. Assess alcohol-affected customers and identify those to whom sale or service must be refused.
4. Refuse to provide alcohol

There are two elements (sections) to the RSG course:

1. Implement responsible gambling practices
2. Provide information and assistance to customers about problem gambling

Enrolment

To complete online enrolment, participants will be registered through our web-based eLearning Management System and and agree to comply with assessment submission guidelines. The education regulator requires us to collect your personal particulars and information relating to your schooling and education qualifications. 

If you are an international student on a visa including a subclass 500 visa, you are eligible to undertake this training course. There are no prerequisites for this training.

Identification

You will also need to provide an acceptable form of photo identification (which you upload during the enrolment process) such as:
  • Any Australian drivers licence or learners permit.
  • A foreign drivers licence if written in English, or an International licence if not.
  • A passport, Australian or otherwise.
  • Adult proof of age card.
  • Australia Post Keypass .
  • Other recognised proof of age cards.
All participants must have a Unique Student Identifier (USI) to enrol in this course. If you don't have one, you can obtain it here: www.usi.gov.au. Participants will also be required to complete a mandatory Language, Literacy, and Numeracy (LLN) assessment to test student capacity to complete training of this type. Support is available weekdays during business hours via email training@qha.org.au or phone 07 3221 6999.

Course Delivery

The online training are entry level courses, self-paced and total time to complete is dependent on pre-existing skills and knowledge. Minimum completion time for online RSA is set at 4.00 hours, online RSG 3.50 hours. Face to face delivery is provided via in-house courses on request (usually to schools) and as such, online submissions are not required. LLN, identification, and assessments are all conducted as a component of delivery. Minimum completion time for face-to-face is 5.20 hours, and RSG 4.00 hours.

Assessment

Assessment for both courses consists of a combination of multiple choice, true or false, short answer questions, and practical activities. This includes students demonstrating to trainers/assessors that they have gained appropriate knowledge and skills as outlined in the course performance criteria, such as conducting a refusal of service or identifying a problem gambler in a simulated industry environment. 

Note: Assessment for the online RSA and RSG (Final Submission) includes uploading a short video of the student demonstrating the above activities based on given scenarios. 

More information about the assessment is contained in the Introduction part of the course.       

Certificate (Statement of Attainment)

Upon successful completion of the online RSA/RSG, you will be awarded a Statement of Attainment for SITHFAB002 Provide Responsible Service of Alcohol and SITHGAM001 Provide Responsible Service of Gambling which you will access through the Learner Portal. These nationally recognised qualifications do not expire in Queensland, so periodic recertification is not required, although best practice suggests refresher training should be undertaken from time to time. 

Although this is a nationally recognised training competency, it is not accepted as a full RSA/RSG qualification in some states. This unit of competency forms part of a national qualification package which includes Certificate III in Hospitality and others. Classroom based RSG Statements of Attainment are forwarded in bulk to the particular school. 

Resources

For online students, any electronic communication device (e.g. PC/laptop/tablet/smartphone) with a web browser and internet access is required to enter our Learner Portal and complete the online training course and assessments. You will need an email address that is unique to you.

For some practical assessment activities (as mentioned above), students will need to access a smartphone to film the activity for a trainer/assessor to properly assess your skills.  

For face to face training, all resources such as a workbook and stationery will be supplied. Online participants are provided access to resources electronically which includes all learning materials, reference resources, and assessment materials required to successfully complete this hospitality competency. 

QHA Student Handbook

There is a link below to download the QHA Student Handbook which contains a comprehensive suite of policies and procedures in relation to the delivery of accredited and non-accredited training. This also includes information relating to student support, fees and refunds. It is important that you read and understand the information relating to these three items prior to enrolment. 
 
Cost

$40.00 Pay by credit card upon enrolment (QHA members can select to pay by tax invoice)
 
Instructions
 
1. Enrol and pay for the course via our QHA Training website (by credit card)
2. Create username and password to access your Student Portal.
3. Upload photo identification to our system during enrolment. 
4. Complete Language, Literacy and Numeracy test 
5. Access your Student Portal for course material and assessments.
6. Upload Final Submission video via your Student Portal for assessment
8. QHA releases a Statement of Attainment to your portal after successful completion* 
*During normal business hours 

RTO: 30826

CURRENTLY CLOSED FOR IT UPDATE

RMLV Live Online Learning

Responsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence, as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. This training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence, and for current licence holders undertaking mandatory three-yearly recertification. This course is delivered by video conferencing.
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