Provide Responsible Gambling Services
Course Description
QHA offers nationally recognised training in SITHGAM022 Provide Responsible Service of Gambling (RSG) in both online and face to face delivery formats for persons who are involved in the sale and service of gambling on licensed premises. The focus of this course is relevant Queensland regulations, licensing requirements and responsible service of gambling principles. This includes how to identify and assist customers who may have a potential problem gambling issue.
There are two elements (sections) to this course:
1. Implement responsible gambling practices
2. Provide information and assistance to customers about problem gambling
Enrolment
To complete online enrolment, participants will be registered through our web-based eLearning Management System and and agree to comply with assessment submission guidelines. The education regulator requires us to collect your personal particulars and information relating to your schooling and education qualifications.
Identification
You will also need to provide an acceptable form of photo identification (which you upload during the enrolment process) such as:
Course Delivery
The online training is an entry level course, self-paced and total time to complete is dependent on pre-existing skills and knowledge. Minimum completion time for online RSG is 3.50 hours.
Face to face delivery is provided via in-house courses on request (usually to schools) and as such, online submissions are not required. LLN, identification, and assessments are all conducted as a component of delivery.
Assessment
Assessment for this course consists of a combination of multiple choice, true or false and short answer questions, and practical activities. This includes students demonstrating to trainers/assessors that they have gained appropriate knowledge and skills as outlined in the course performance criteria, such as identifying problem gambling and the services available to assist a person with a gambling problem in a simulated industry environment.
Note: Assessment for the online RSG (Final Submission) includes uploading a short video of the student demonstrating the above (identifying problem gambling and describing available services) to a given scenario.
More information about the assessments is contained in the Introduction part of the course.
Certificate (Statement of Attainment)
Upon successful completion of the online RSG, you will be awarded a Statement of Attainment for SITHGAM022 Provide Responsible Service of Gambling which you will access through the Learner Portal. This nationally recognised qualification does not expire in Queensland, so periodic recertification is not required although best practice suggests refresher training should be undertaken from time to time.
Although this is a nationally recognised training competency, it is not accepted as a full RSG qualification in some states. This unit of competency forms part of a national qualification package which includes Certificate III in Hospitality and others. Classroom based RSG Statements of Attainment are forwarded in bulk to the particular school.
Resources
For online students, any electronic communication device (e.g. PC/laptop/tablet/
For some practical assessment activities (as mentioned above) students will need to access a smartphone to film the activity for a trainer/assessor to properly assess your skills.
For face to face training, all resources such as a workbook and stationery will be supplied. Online participants are provided access to resources electronically which includes all learning materials, reference resources, and assessment materials required to successfully complete this hospitality competency.
QHA Student Handbook
There is a link below to download the QHA Student Handbook which contains a comprehensive suite of policies and procedures in relation to the delivery of accredited and non-accredited training. This also includes information relating to student support, fees and refunds. It is important that you read and understand the information relating to these three items prior to enrolment.
Cost
$22.00 Pay by credit card upon enrolment (QHA members can select to pay by tax invoice)
2. Create username and password to access your Student Portal.
3. Upload photo identification to our system during enrolment.
4. Complete Language, Literacy and Numeracy test
5. Access your Student Portal for course material and assessments.
6. Upload Final Submission video via your Student Portal for assessment
8. QHA releases a Statement of Attainment to your portal after successful completion*
*During normal business hours
RTO: 30826
QHA offers nationally recognised training in SITHGAM022 Provide Responsible Service of Gambling (RSG) in both online and face to face delivery formats for persons who are involved in the sale and service of gambling on licensed premises. The focus of this course is relevant Queensland regulations, licensing requirements and responsible service of gambling principles. This includes how to identify and assist customers who may have a potential problem gambling issue.
There are two elements (sections) to this course:
1. Implement responsible gambling practices
2. Provide information and assistance to customers about problem gambling
Enrolment
To complete online enrolment, participants will be registered through our web-based eLearning Management System and and agree to comply with assessment submission guidelines. The education regulator requires us to collect your personal particulars and information relating to your schooling and education qualifications.
Identification
You will also need to provide an acceptable form of photo identification (which you upload during the enrolment process) such as:
- Any Australian drivers licence or learners permit.
- A foreign drivers licence if written in English, or an International licence if not.
- A passport, Australian or otherwise.
- Adult proof of age card.
- Australia Post Keypass .
- Other recognised proof of age cards.
Course Delivery
The online training is an entry level course, self-paced and total time to complete is dependent on pre-existing skills and knowledge. Minimum completion time for online RSG is 3.50 hours.
Face to face delivery is provided via in-house courses on request (usually to schools) and as such, online submissions are not required. LLN, identification, and assessments are all conducted as a component of delivery.
Assessment
Assessment for this course consists of a combination of multiple choice, true or false and short answer questions, and practical activities. This includes students demonstrating to trainers/assessors that they have gained appropriate knowledge and skills as outlined in the course performance criteria, such as identifying problem gambling and the services available to assist a person with a gambling problem in a simulated industry environment.
Note: Assessment for the online RSG (Final Submission) includes uploading a short video of the student demonstrating the above (identifying problem gambling and describing available services) to a given scenario.
More information about the assessments is contained in the Introduction part of the course.
Certificate (Statement of Attainment)
Upon successful completion of the online RSG, you will be awarded a Statement of Attainment for SITHGAM022 Provide Responsible Service of Gambling which you will access through the Learner Portal. This nationally recognised qualification does not expire in Queensland, so periodic recertification is not required although best practice suggests refresher training should be undertaken from time to time.
Although this is a nationally recognised training competency, it is not accepted as a full RSG qualification in some states. This unit of competency forms part of a national qualification package which includes Certificate III in Hospitality and others. Classroom based RSG Statements of Attainment are forwarded in bulk to the particular school.
Resources
For online students, any electronic communication device (e.g. PC/laptop/tablet/
For some practical assessment activities (as mentioned above) students will need to access a smartphone to film the activity for a trainer/assessor to properly assess your skills.
For face to face training, all resources such as a workbook and stationery will be supplied. Online participants are provided access to resources electronically which includes all learning materials, reference resources, and assessment materials required to successfully complete this hospitality competency.
QHA Student Handbook
There is a link below to download the QHA Student Handbook which contains a comprehensive suite of policies and procedures in relation to the delivery of accredited and non-accredited training. This also includes information relating to student support, fees and refunds. It is important that you read and understand the information relating to these three items prior to enrolment.
Cost
$22.00 Pay by credit card upon enrolment (QHA members can select to pay by tax invoice)
Instructions
1. Enrol and pay for the course via our QHA Training website (by credit card)2. Create username and password to access your Student Portal.
3. Upload photo identification to our system during enrolment.
4. Complete Language, Literacy and Numeracy test
5. Access your Student Portal for course material and assessments.
6. Upload Final Submission video via your Student Portal for assessment
8. QHA releases a Statement of Attainment to your portal after successful completion*
*During normal business hours
RTO: 30826
Unit of competency details: SITHGAM022 – Provide responsible service of gambling
Summary: Releases
Mapping information:
Unit Sector: Hospitality
Unit Description: This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.
Summary: Releases
| Release | Status | Release date |
| 1 | Current | 09 June 2022 |
Mapping information:
| Mapping | Notes | Date |
| Supersedes and is equivalent to SITHGAM001 – Provide responsible service of gambling |
|
03 March 2016 |
Unit Sector: Hospitality
Unit Description: This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.
| ELEMENTS | PERFORMANCE CRITERIA |
| 1. Implement responsible gambling practices |
1.1 Follow responsible gambling service procedures according to relevant state and territory legislation and industry and organisational policy and codes of conduct. |
| 1.2 Communicate with appropriate personnel on gambling related incidents, situations and their compliance with legislation and industry and organisational policy. | |
| 1.3 Maintain accurate records of gambling related incidents and associated staff action according to industry and organisational policy and procedures | |
| 1.4 Ensure gambling environmental features support responsible gambling policies within scope of own responsibility. | |
| 2. Provide information and assistance to customers about gambling |
2.1 Provide accurate and appropriate information on problem gambling to customers on request. |
| 2.2 Follow procedures for self-exclusion and exclusion according to legislation, industry and organisational policy, and confidentiality and privacy requirements. | |
| 2.3 Display signage and information related to responsible gambling in appropriate places visible to players, according to legislative, industry and organisational requirements. | |
| 2.4 On request, provide information on available support services according to confidentiality and privacy requirements, and legislative, industry and organisational requirements. |
Upcoming Programs
| Name | Course Start Date | Course End Date | Cost |