Course Details

QHA Hospitality First Step training is a 5 day package delivering real learning outcomes for existing, new or potential staff to gain skills in RSA, bar, restaurant and customer service.  Essential specialist skills delivered focus on service - bar, restaurant and customer service.

"This project is proudly funded by the Queensland Government through its Growing Workforce Participation Fund"

Qualifications:

The course comprises five days (25 hours) of face to face training and participants receive a Statement of Attainment for an accredited competency (RSA) and a Certificate of Attendance (assessment of learning outcomes).

Accredited Training:

One accredited unit of competency incorporated in this course is:

• SITHFAB021 Provide Responsible Service of Alcohol (RSA)
• SITHGAM022 Provide Responsible Service of Gaming (RSG)

Schedule:

Day 1:

• Basic Bar service
  • The operation of a bar including service of various beverages e.g. beer, wine, spirits, cocktails and non-alcoholic drinks.
  • Cash handling, operation of a float and the till.
  • Wine knowledge and pouring

Day 2:

• Food service
  • Staff presentation and menu knowledge.
  • Table setting, napkin folding, orders including docket writing.
  • Meal service, plate carrying and table clearing.
  • Basic Food Safety
• Customer service
  • Basics of Customer Service.
  • Defining the patron/customer expectations and needs.
  • Retaining customers
  • Managing complaints
  • Different forms of communication

Day 3:

• SITHGAM022 Provide Responsible Service of Gaming (RSG)
  • Accredited course
  • Knowledge and understanding gaming, wagering and betting.
  • Understanding the laws and regulations to do with problem gamblers.

Day 4:

• SITHFAB021 Provide Responsible Service of Alcohol (RSA)
  • Accredited course
  • Knowledge and understanding of the laws and regulations to do with refusal of service.

Day 5:

• Site visit to a venue/hotel to view operations.

Learning Outcomes

The course will achieve hospitality learning outcomes that will enable a student or job seeker to gain entry level employment.

When & Where? 

Date:  16th - 20th January   2023

Time:   9.00am - 2.30pm  (courses start on time)

Venue:   QHA Training Centre, Level 2, 160 Edward Street, Brisbane.

Cost:   FUNDED -This project is proudly funded by the Queensland Government through its Growing Workforce Participation Fund

HOW DO I APPLY?

For any further information contact the QHA Training Department: training@qha.org.au or 07 3221 6999.