Customer Service & Sales Culture

Building a Strong Customer Service & Sales Culture Objective: Equip participants with practical skills to make excellent first impressions, build rapport, identify customer needs, and effectively upsell while managing objections. Overview: ... read more →

Building a Proactive Sales Approach to Function & Events Objective: Focuses on foundational sales skills most relevant to QHA members’ function and events teams, covering pipeline building, data collection, phone qualification,... read more →

The Class based RSA, is at the cost of $50(Queenstown RSA is $65) an invoice will be issued to participants by Tasmanian Hospitality & Tourism Academy once enrolled, for payment... read more →

THIS COURSE IS FOR THOSE LIVING AND WORKING IN TASMAINA SITHFAB021 Provide Responsible Service of Alcohol (RSA) is offered by ONLINE for those who are involved in the sale and... read more →

Tasmanian Students Only   ALL you need to know regarding your Food Safety obligations.  “In Tasmania, the key change related to Standard 3.2.2A is the requirement for food businesses to... read more →

ALL you need to know regarding your Food Safety obligations.    By law, every Australian food business must have at least one Food Safety Supervisor employed on the premises. This... read more →