Customer Service & Sales Culture
Overview
Building a Strong Customer Service & Sales Culture
Objective: Equip participants with practical skills to make excellent first impressions, build rapport, identify customer needs, and effectively upsell while managing objections.
Overview:
- Making a Great First Impression
- Building Rapport and Identifying Customer Needs
- Upselling and Cross-Selling
- Handling Objections
- Confirming the Booking
Cost: $395
Duration and delivery method: This workshop is 4 hours and is delivered as a live online virtual classroom.
Outline
Building a Strong Customer Service & Sales Culture
Objective: Equip participants with practical skills to make excellent first impressions, build rapport, identify customer needs, and effectively upsell while managing objections.
Overview:
- Making a Great First Impression
- Building Rapport and Identifying Customer Needs
- Upselling and Cross-Selling
- Handling Objections
- Confirming the Booking
Cost: $395
Duration and delivery method: This workshop is 4 hours and is delivered as a live online virtual classroom.