Qualification Details

Provide Responsible Service of Alcohol

Course Description

QHA offers nationally recognised training in SITHFAB002 Provide Responsible Service of Alcohol (RSA) online delivery format for persons who are involved in the sale and supply/service of alcohol according to relevant Queensland regulations, licensing requirements and responsible service of alcohol principles. Subject matter includes identifying minors, or unduly intoxicated or disorderly patrons, which can result in a refusal of service.

There are four elements (sections) to this course:

1. Sell or serve alcohol responsibly
2. Assist customers to drink within appropriate limits
3. Assess alcohol-affected customers and identify those to whom sale or service must be refused.
4. Refuse to provide alcohol


To complete online enrolment, participants will be registered through our web-based eLearning Management System and and agree to comply with assessment submission guidelines. The education regulator requires us to collect your personal particulars and information relating to your schooling and education qualifications. 

If you are an international student on a visa including a subclass 500 visa, you are eligible to undertake this training course. There are no prerequisites for this training.


You will also need to provide an acceptable form of photo identification (which you upload during the enrolment process) such as:
  • Any Australian drivers licence or learners permit.
  • A foreign drivers licence if written in English, or an International licence if not.
  • A passport, Australian or otherwise.
  • Adult proof of age card.
  • Australia Post Keypass .
  • Other recognised proof of age cards.
All participants must have a Unique Student Identifier (USI) to enrol in this course. If you don't have one, you can obtain it here: www.usi.gov.au.

Participants will also be required to complete a mandatory Language, Literacy, and Numeracy (LLN) assessment to test student capacity to complete training of this type. Support is available weekdays during business hours via email training@qha.org.au or phone.07 3221 6999.

Course Delivery

The online training is an entry level course, self-paced and total time to complete is dependent on pre-existing skills and knowledge. Minimum completion time for online RSA is set at 4.00 hours.

Face to face delivery is provided via in-house courses on request (usually to schools) and as such, online submissions are not required. LLN, identification, and assessments are all conducted as a component of delivery. Minimum completion time for face-to-face RSA is 5.20 hours.


Assessment for this course consists of a combination of multiple choice, true or false and short answer questions, and practical activities. This includes students demonstrating to trainers/assessors that they have gained appropriate knowledge and skills as outlined in the course performance criteria, such as conducting a refusal of service in a simulated industry environment. 

Note: Assessment for the online RSA (Final Submission) includes uploading a short video of the student demonstrating the above (refusal of service) to a given scenario. 

More information about the assessments in provided in the Introduction at the beginning of this course.   

Certificate (Statement of Attainment)

Upon successful completion of the online RSA, you will be awarded a Statement of Attainment for SITHFAB002 Provide Responsible Service of Alcohol which you will access through the Learner Portal. This nationally recognised qualification does not expire in Queensland, so periodic recertification is not required, although best practice suggests refresher training should be undertaken from time to time.

Although this is a nationally recognised training competency, it is not accepted as a full RSA qualification in some states. This unit of competency forms part of a national qualification package which includes Certificate III in Hospitality and others. Classroom based RSA Statements of Attainment are forwarded in bulk to the particular school. 


For online students, any electronic communication device (e.g. PC/laptop/tablet/smartphone) with a web browser and internet access is required to enter our Learner Portal and complete the online training course and assessments. You will need an email address that is unique to you.

For some practical assessment activities (as mentioned above), students will need to access a smartphone to film the activity for a trainer/assessor to properly assess your skills. 
For face to face training, all resources such as a workbook and stationery will be supplied. Online participants are provided access to resources electronically which includes all learning materials, reference resources, and assessment materials required to successfully complete this hospitality competency. 

QHA Student Handbook

There is a link below to download the QHA Student Handbook which contains a comprehensive suite of policies and procedures in relation to the delivery of accredited and non-accredited training. This also includes information relating to student support, fees and refunds. It is important that you read and understand the information relating to these three matters prior to enrolment. 


$22.00 Pay by credit card upon enrolment (QHA members can select to pay by tax invoice)

1. Enrol and pay for the course via our QHA Training website (by credit card)
2. Create username and password to access your Student Portal.
3. Upload photo identification to our system during enrolment. 
4. Complete Language, Literacy and Numeracy test 
5. Access your Student Portal for course material and assessments.
6. Upload Final Submission video via your Student Portal for assessment
8. QHA releases a Statement of Attainment to your portal after successful completion* 
*During normal business hours 

RTO: 30826
Unit of competency details: SITHFAB002 – Provide responsible service of alcohol

Summary: Releases
Release Status Release date
1 Current 03 March 2016
Mapping information:
Mapping Notes Date
Supersedes and is equivalent to SITHFAB201 – Provide responsible service of alcohol
  • Equivalent
  • Updated to meet the Standards for Training Packages
03 March 2016
Unit Sector: Hospitality
Unit DescriptionThis unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.
  1. Sell or serve alcohol responsibly
1.1 Performance criteria describe the performance needed to demonstrate achievement of the element
1.2 Sell or serve alcohol according to provisions of relevant state or territory legislation, licensing requirements and responsible service of alcohol
1.3 Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation
1.4 Assist customers with information on the range of non-alcoholic beverages available for purchase
1.5 Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk, and incorporate them into sales or service.
  1. Assist customers to drink within appropriate limits
2.1 Prepare and serve standard drinks or samples according to industry requirements and professional standards
2.2 Use a professional manner to encourage customers to drink within appropriate limits
2.3 Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action
2.4 Monitor emotional and physical state of customers for signs of intoxication and effects of illicit or other drug us.
2.5 Where appropriate, offer food and non-alcoholic beverages
2.6 Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal
3. Assess alcohol affected customers and identify  those to whom sale or service must be refused 3.1 Assess intoxication levels of customers using appropriate methods
3.2 When assessing intoxication, take into account factors that may affect individual responses to alcohol
3.3 Identify customers to whom sale or service must be refused according to state and territory legislation
  1. Refuse to provide alcohol
4.1 Refuse sale or service in a professional manner, state reasons for the refusal, and where appropriate point out signage
4.2 Provide appropriate assistance to customers when refusing service
4.3 Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisational or house requirements, the specific situation, and provisions of state or territory legislation and regulations
4.4 Use appreciate communication and conflict resolution skills to handle difficult situations
4.5 Refer difficult situations beyond the scope of own responsibility to the appropriate person
4.6 Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational policy

Upcoming Programs

Name Course Start Date Course End Date Cost
Online RSA SITHFAB002 17/02/2022 31/12/2022 $22.00