Micro Credential Training

Outline

Micro Credential Training Session

QHA has secured funding through the Queensland Government’s Micro-Credentialing Program to develop and deliver three industry-led micro-credentials that address critical compliance, workforce capability, and risk management issues within Queensland’s hospitality industry. The project is funded by the Department of Trade, Employment and Training (DTET).

• Project Name: Queensland Hospitality Workforce Compliance Accelerator
• Delivery Period: 1 June 2026 to 31 May 2027

Project Objectives

The project aims to improve:

• Hospitality workplace compliance capability
• Workplace behaviour and safety awareness
• Liquor licensing and risk management knowledge
• Workforce productivity and operational effectiveness
• Industry-recognised professional development pathways

The training is designed to support existing workers, supervisors, venue managers, business owners and new entrants to the hospitality workforce.

Micro-Credentials Being Delivered

The project includes the development and delivery of three micro-credentials:

1. Know Your Award (Hospitality Wage and Rostering Compliance) ONLY AVAILABLE TO APPROVED PERSONNAL

Focuses on:

• • • Hospitality award interpretation
    • Wage compliance
    • Rostering obligations
    • Payroll and employer responsibilities

2. Preventing Sexual Harassment, Bullying and Discrimination

Focuses on:

• • • Respectful workplaces
    • Workplace behaviours
    • Employer obligations
    • Complaint management and prevention

3. Risk Assessment Management Plan – A Deep Dive

Focuses on:

• • • Liquor Act compliance
    • Venue risk management
    • Regulatory obligations
    • Operational compliance systems

These micro-credentials are delivered via online, face-to-face and blended learning models. Successful participants receive certificates and portable digital recognition.

Preventing Sexual Harassment, Bullying and Discrimination

Risk Assessment Management Plan - A Deep Dive

Know Your Award - HIGA