Course info
Hospitality First Step

Hospitality First Step

Overview

QHA Hospitality First Step training is a 5 day package delivering real learning outcomes for existing, new or potential staff to gain skills in RSA, bar, restaurant and customer service.  Essential specialist skills delivered focus on service – bar, restaurant and customer service.

“This project is proudly funded by the Queensland Government through its Growing Workforce Participation Fund”

Qualifications:

The course comprises five days (25 hours) of face to face training and participants receive a Statement of Attainment for an accredited competency (RSA) and a Certificate of Attendance (assessment of learning outcomes).

Accredited Training:

One accredited unit of competency incorporated in this course is:

  • SITHFAB021 Provide Responsible Service of Alcohol (RSA)
  • SITHGAM022 Provide Responsible Service of Gaming (RSG)

Schedule:

Day 1:

  • Basic Bar service
    • The operation of a bar including service of various beverages e.g. beer, wine, spirits, cocktails and non-alcoholic drinks.
    • Cash handling, operation of a float and the till.
    • Wine knowledge and pouring

Day 2:

  • Food service
    • Staff presentation and menu knowledge.
    • Table setting, napkin folding, orders including docket writing.
    • Meal service, plate carrying and table clearing.
    • Basic Food Safety
  • Customer service
    • Basics of Customer Service.
    • Defining the patron/customer expectations and needs.
    • Retaining customers
    • Managing complaints
    • Different forms of communication

Day 3:

  • SITHGAM022 Provide Responsible Service of Gaming (RSG)
    • Accredited course
    • Knowledge and understanding gaming, wagering and betting.
    • Understanding the laws and regulations to do with problem gamblers.

Day 4:

  • SITHFAB021 Provide Responsible Service of Alcohol (RSA)
    • Accredited course
    • Knowledge and understanding of the laws and regulations to do with refusal of service.

Day 5: (For classes that are not based at a hotel)

  • Site visit to a venue/hotel to view operations.

Learning Outcomes

The course will achieve hospitality learning outcomes that will enable a student or job seeker to gain entry level employment.

When & Where? 

Available Dates:

Murrumba Downs   –  31st July – 4th August 2023
Bundaberg  –  7th August – 11th August 2023
Emerald –  28th August – 1st September 2023

Time:   9.00am – 3.00pm  (courses start on time)

Venue:   

Murrumba Downs Tavern – 252 Dohles Rock Road, Murrumba Downs 

Bundaberg – Club Hotel, 50 Bourbong Street, Bundaberg

Emerald – TBC 

Cost:   FUNDED 

HOW DO I APPLY?

For any further information contact the QHA Training Department: training@qha.org.au or 07 3221 6999.

 

Outline

QHA Hospitality First Step training is a 5 day package delivering real learning outcomes for existing, new or potential staff to gain skills in RSA, bar, restaurant and customer service.  Essential specialist skills delivered focus on service – bar, restaurant and customer service.

“This project is proudly funded by the Queensland Government through its Growing Workforce Participation Fund”

Qualifications:

The course comprises five days (25 hours) of face to face training and participants receive a Statement of Attainment for an accredited competency (RSA & RSG) and a Certificate of Attendance (assessment of learning outcomes).

Accredited Training:

One accredited unit of competency incorporated in this course is:

  • SITHFAB021 Provide Responsible Service of Alcohol (RSA)
  • SITHGAM022 Provide Responsible Service of Gaming (RSG)

Schedule:

Day 1:

  • Basic Bar service
    • The operation of a bar including service of various beverages e.g. beer, wine, spirits, cocktails and non-alcoholic drinks.
    • Cash handling, operation of a float and the till.
    • Wine knowledge and pouring

Day 2:

  • Food service
    • Staff presentation and menu knowledge.
    • Table setting, napkin folding, orders including docket writing.
    • Meal service, plate carrying and table clearing.
    • Basic Food Safety
  • Customer service
    • Basics of Customer Service.
    • Defining the patron/customer expectations and needs.
    • Retaining customers
    • Managing complaints
    • Different forms of communication

Day 3:

  • SITHGAM022 Provide Responsible Service of Gaming (RSG)
    • Accredited course
    • Knowledge and understanding gaming, wagering and betting.
    • Understanding the laws and regulations to do with problem gamblers.

Day 4:

  • SITHFAB021 Provide Responsible Service of Alcohol (RSA)
    • Accredited course
    • Knowledge and understanding of the laws and regulations to do with refusal of service.

Day 5: (For classes that are not based at a hotel)

  • Site visit to a venue/hotel to view operations.

Learning Outcomes

The course will achieve hospitality learning outcomes that will enable a student or job seeker to gain entry level employment.

When & Where? 

Available Dates:

Murrumba Downs   –  31st July – 4th August 2023
Bundaberg  –  7th August – 11th August 2023
Emerald –  28th August – 1st September 2023

Time:   9.00am – 3.00pm  (courses start on time)

Venue:   

Murrumba Downs Tavern – 252 Dohles Rock Road, Murrumba Downs 

Bundaberg – Club Hotel, 50 Bourbong Street, Bundaberg

Emerald – TBC 

Cost:   FUNDED 

HOW DO I APPLY?

For any further information contact the QHA Training Department: training@qha.org.au or 07 3221 6999.

 

  107295

Hospitality First Steps

Name Date Time Location Available Spaces Cost Select an Option to Enrol
Bundaberg Hospitality First Steps 24 - 27 October 2023 09:00 am - 03:00 pm Bundaberg 18 $0.00
Bundaberg Hospitality First Steps 24 - 27 October 2023 09:00 am - 03:00 pm Bundaberg 13 $0.00
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