Course info
#Hospitality First Step

#Hospitality First Step

Overview

QHA #HospitalityFirstStep training is a 14 hour package delivering real learning outcomes for existing, new or potential staff to gain skills in RSA, bar, restaurant and customer service.  Essential specialist skills delivered focus on service – bar, restaurant and customer service.

This FUNDED training is sponsored by Diageo Australia, under their local hero brand Bundaberg Rum and their Raising the Bar initiative.

Qualifications:

The course comprises two days (14 hours) of face to face training and participants receive a Statement of Attainment for an accredited competency (RSA) and a Certificate of Attendance (assessment of learning outcomes).

Accredited Training:

One accredited unit of competency incorporated in this course is:

  • SITHFAB002Provide Responsible Service of Alcohol (RSA)

Schedule:

Day 1:

  • SITHFAB002Provide Responsible Service of Alcohol (RSA)
    • Sell or service alcohol responsibly
    • Assist customers to drink within appropriate limits.
    • Assess alcohol affected customers and identify those to whom sale or service must be refused.
    • Refuse to provide alcohol.
  • Customer service
    • Communication and phone skills
    • The customer including diverse cultures and those affected by a disability.
    • Conflicts and customer complaints.

Day 2:

  • Basic Bar service
    • The operation of a bar including service of various beverages e.g. beer, wine, spirits, cocktails and non-alcoholic drinks.
    • Cash handling, operation of a float and the till.
  • Food service
    • Staff presentation and menu knowledge.
    • Table setting, napkin folding, orders including docket writing.
    • Meal service, plate carrying and table clearing.

Learning Outcomes

The course will achieve hospitality learning outcomes that will enable a student or young job seeker to gain entry level employment.

When & Where? 

Date:  TBC  2022 

Time:   9.00am – 5.00pm  (courses start on time)

Venue:   QHA Training Centre, Level 2, 160 Edward Street, Brisbane.

Cost:   FUNDED 

HOW DO I APPLY?

Please fill out the registration form HFS Registration Form

For any further information contact the QHA Training Department: training@qha.org.au or 07 3221 6999.

 

Outline

QHA #HospitalityFirstStep training is a 14 hour package delivering real learning outcomes for existing, new or potential staff to gain skills in RSA, bar, restaurant and customer service.  Essential specialist skills delivered focus on service – bar, restaurant and customer service.

This FREE training is sponsored by Diageo Australia, under their local hero brand Bundaberg Rum and their Raising the Bar initiative.

Qualifications:

The course comprises two days (14 hours) of face to face training and participants receive a Statement of Attainment for an accredited competency (RSA) and a Certificate of Attendance (assessment of learning outcomes).

Accredited Training:

One accredited unit of competency incorporated in this course is:

  • SITHFAB002Provide Responsible Service of Alcohol (RSA)

Schedule:

Day 1:

  • SITHFAB002Provide Responsible Service of Alcohol (RSA)
    • Sell or service alcohol responsibly
    • Assist customers to drink within appropriate limits.
    • Assess alcohol affected customers and identify those to whom sale or service must be refused.
    • Refuse to provide alcohol.
  • Customer service
    • Communication and phone skills
    • The customer including diverse cultures and those affected by a disability.
    • Conflicts and customer complaints.

Day 2:

  • Basic Bar service
    • The operation of a bar including service of various beverages e.g. beer, wine, spirits, cocktails and non-alcoholic drinks.
    • Cash handling, operation of a float and the till.
  • Food service
    • Staff presentation and menu knowledge.
    • Table setting, napkin folding, orders including docket writing.
    • Meal service, plate carrying and table clearing.

Learning Outcomes

The course will achieve hospitality learning outcomes that will enable a student or young job seeker to gain entry level employment.

When & Where? 

Date:  6th & 7th June 2022 

Time:   9.00am – 5.00pm  (courses start on time)

Venue:   QHA Training Centre, Level 2, 160 Edward Street, Brisbane.

Cost:   FREE

HOW DO I APPLY?

Please fill out the registration form HFS Registration Form

For any further information contact the QHA Training Department: training@qha.org.au or 07 3221 6999.

 

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