Hospitality First Step
Overview
QHA Hospitality First Step training is a 5 day package delivering real learning outcomes for existing, new or potential staff to gain skills in RSA, bar, restaurant and customer service. Essential specialist skills delivered focus on service – bar, restaurant and customer service.
“This project is proudly funded by the Queensland Government through its Growing Workforce Participation Fund”
Qualifications:
The course comprises five days (25 hours) of face to face training and participants receive a Statement of Attainment for an accredited competency (RSA) and a Certificate of Attendance (assessment of learning outcomes).
Accredited Training:
One accredited unit of competency incorporated in this course is:
- SITHFAB021 Provide Responsible Service of Alcohol (RSA)
- SITHGAM022 Provide Responsible Service of Gaming (RSG)
Schedule:
Day 1:
- Basic Bar service
- The operation of a bar including service of various beverages e.g. beer, wine, spirits, cocktails and non-alcoholic drinks.
- Cash handling, operation of a float and the till.
- Wine knowledge and pouring
Day 2:
- Food service
- Staff presentation and menu knowledge.
- Table setting, napkin folding, orders including docket writing.
- Meal service, plate carrying and table clearing.
- Basic Food Safety
- Customer service
- Basics of Customer Service.
- Defining the patron/customer expectations and needs.
- Retaining customers
- Managing complaints
- Different forms of communication
Day 3:
- SITHGAM022 Provide Responsible Service of Gaming (RSG)
- Accredited course
- Knowledge and understanding gaming, wagering and betting.
- Understanding the laws and regulations to do with problem gamblers.
Day 4:
- SITHFAB021 Provide Responsible Service of Alcohol (RSA)
- Accredited course
- Knowledge and understanding of the laws and regulations to do with refusal of service.
Day 5: (For classes that are not based at a hotel)
- Site visit to a venue/hotel to view operations.
Learning Outcomes
The course will achieve hospitality learning outcomes that will enable a student or job seeker to gain entry level employment.
When & Where?
Available Dates:
Time: 9.00am – 3.00pm (courses start on time)
Venue:
Murrumba Downs Tavern – 252 Dohles Rock Road, Murrumba Downs
Bundaberg – Club Hotel, 50 Bourbong Street, Bundaberg
Emerald – TBC
Cost: FUNDED
HOW DO I APPLY?
For any further information contact the QHA Training Department: training@qha.org.au or 07 3221 6999.
Outline
QHA Hospitality First Step training is a 5 day package delivering real learning outcomes for existing, new or potential staff to gain skills in RSA, bar, restaurant and customer service. Essential specialist skills delivered focus on service – bar, restaurant and customer service.
“This project is proudly funded by the Queensland Government through its Growing Workforce Participation Fund”
Qualifications:
The course comprises five days (25 hours) of face to face training and participants receive a Statement of Attainment for an accredited competency (RSA & RSG) and a Certificate of Attendance (assessment of learning outcomes).
Accredited Training:
One accredited unit of competency incorporated in this course is:
- SITHFAB021 Provide Responsible Service of Alcohol (RSA)
- SITHGAM022 Provide Responsible Service of Gaming (RSG)
Schedule:
Day 1:
- Basic Bar service
- The operation of a bar including service of various beverages e.g. beer, wine, spirits, cocktails and non-alcoholic drinks.
- Cash handling, operation of a float and the till.
- Wine knowledge and pouring
Day 2:
- Food service
- Staff presentation and menu knowledge.
- Table setting, napkin folding, orders including docket writing.
- Meal service, plate carrying and table clearing.
- Basic Food Safety
- Customer service
- Basics of Customer Service.
- Defining the patron/customer expectations and needs.
- Retaining customers
- Managing complaints
- Different forms of communication
Day 3:
- SITHGAM022 Provide Responsible Service of Gaming (RSG)
- Accredited course
- Knowledge and understanding gaming, wagering and betting.
- Understanding the laws and regulations to do with problem gamblers.
Day 4:
- SITHFAB021 Provide Responsible Service of Alcohol (RSA)
- Accredited course
- Knowledge and understanding of the laws and regulations to do with refusal of service.
Day 5: (For classes that are not based at a hotel)
- Site visit to a venue/hotel to view operations.
Learning Outcomes
The course will achieve hospitality learning outcomes that will enable a student or job seeker to gain entry level employment.
When & Where?
Available Dates:
Time: 9.00am – 3.00pm (courses start on time)
Venue:
Murrumba Downs Tavern – 252 Dohles Rock Road, Murrumba Downs
Bundaberg – Club Hotel, 50 Bourbong Street, Bundaberg
Emerald – TBC
Cost: FUNDED
HOW DO I APPLY?
For any further information contact the QHA Training Department: training@qha.org.au or 07 3221 6999.
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