Developing Hotel Management Skills

This two-day workshop is run by Peter Hall, a long-time hotelier and industry consultant. The workshop provides participants with a greater understanding of their venue as a total business entity and takes an in-depth approach to all business facets from wages and stock control through to profitability factors and promotions. It is ideal for all levels of management from ’supervisors with potential’ through to experienced managers/licensees. Participants will receive a Statement of Attendance as well as course workbook and handouts, and an individual action plan. DHMS is relevant in all states and territories but is not nationally recognised training. 

A two day program to improve hospitality management skills:

• Improve business profitability and performance
• Better utilise managerial time and improve business enthusiasm
• Create professional venue management standards

Contents:

• Understanding hotel & department figures
• Strategies to improve profitability
• Understanding different personality types
• Sourcing and training better staff
• Team management - setting performance standards
• Developing a customer satisfaction culture
• Problem, time management and objective setting