Provide Responsible Service of Alcohol & Gambling
Course Description
QHA offers nationally recognised training in SITHFAB002 Provide Responsible Service of Alcohol (RSA) and SITHGAM001 Provide Responsible Gambling Services (RSG) in both online and face to face delivery formats. for persons involved in the sale and supply/service of alcohol or gambling according to relevant Queensland regulations, licensing requirements and responsible service of alcohol principles or gambling principles. Subject matter includes how to identify minors, or unduly intoxicated or disorderly patrons, which can result in a refusal of service, and identification and assistance to customers who may have a potential problem gambling issue.
There are four elements (sections) to the RSA course:
1. Sell or serve alcohol responsibly
2. Assist customers to drink within appropriate limits
3. Assess alcohol-affected customers and identify those to whom sale or service must be refused.
4. Refuse to provide alcohol
There are two elements (sections) to the RSG course:
1. Implement responsible gambling practices
2. Provide information and assistance to customers about problem gambling
Enrolment
To complete online enrolment, participants will be registered through our web-based eLearning Management System and and agree to comply with assessment submission guidelines. The education regulator requires us to collect your personal particulars and information relating to your schooling and education qualifications.
If you are an international student on a visa including a subclass 500 visa, you are eligible to undertake this training course. There are no prerequisites for this training.
Identification
You will also need to provide an acceptable form of photo identification (which you upload during the enrolment process) such as:
Course Delivery
The online training are entry level courses, self-paced and total time to complete is dependent on pre-existing skills and knowledge. Minimum completion time for online RSA is set at 4.00 hours, online RSG 3.50 hours. Face to face delivery is provided via in-house courses on request (usually to schools) and as such, online submissions are not required. LLN, identification, and assessments are all conducted as a component of delivery. Minimum completion time for face-to-face is 5.20 hours, and RSG 4.00 hours.
Assessment
Assessment for both courses consists of a combination of multiple choice, true or false, short answer questions, and practical activities. This includes students demonstrating to trainers/assessors that they have gained appropriate knowledge and skills as outlined in the course performance criteria, such as conducting a refusal of service or identifying a problem gambler in a simulated industry environment.
Note: Assessment for the online RSA and RSG (Final Submission) includes uploading a short video of the student demonstrating the above activities based on given scenarios.
More information about the assessment is contained in the Introduction part of the course.
Certificate (Statement of Attainment)
Upon successful completion of the online RSA/RSG, you will be awarded a Statement of Attainment for SITHFAB002 Provide Responsible Service of Alcohol and SITHGAM001 Provide Responsible Service of Gambling which you will access through the Learner Portal. These nationally recognised qualifications do not expire in Queensland, so periodic recertification is not required, although best practice suggests refresher training should be undertaken from time to time.
Although this is a nationally recognised training competency, it is not accepted as a full RSA/RSG qualification in some states. This unit of competency forms part of a national qualification package which includes Certificate III in Hospitality and others. Classroom based RSG Statements of Attainment are forwarded in bulk to the particular school.
Resources
For online students, any electronic communication device (e.g. PC/laptop/tablet/
For some practical assessment activities (as mentioned above), students will need to access a smartphone to film the activity for a trainer/assessor to properly assess your skills.
For face to face training, all resources such as a workbook and stationery will be supplied. Online participants are provided access to resources electronically which includes all learning materials, reference resources, and assessment materials required to successfully complete this hospitality competency.
QHA Student Handbook
There is a link below to download the QHA Student Handbook which contains a comprehensive suite of policies and procedures in relation to the delivery of accredited and non-accredited training. This also includes information relating to student support, fees and refunds. It is important that you read and understand the information relating to these three items prior to enrolment.
Cost
$40.00 Pay by credit card upon enrolment (QHA members can select to pay by tax invoice)
2. Create username and password to access your Student Portal.
3. Upload photo identification to our system during enrolment.
4. Complete Language, Literacy and Numeracy test
5. Access your Student Portal for course material and assessments.
6. Upload Final Submission video via your Student Portal for assessment
8. QHA releases a Statement of Attainment to your portal after successful completion*
*During normal business hours
RTO: 30826
CURRENTLY CLOSED FOR IT UPDATE
QHA offers nationally recognised training in SITHFAB002 Provide Responsible Service of Alcohol (RSA) and SITHGAM001 Provide Responsible Gambling Services (RSG) in both online and face to face delivery formats. for persons involved in the sale and supply/service of alcohol or gambling according to relevant Queensland regulations, licensing requirements and responsible service of alcohol principles or gambling principles. Subject matter includes how to identify minors, or unduly intoxicated or disorderly patrons, which can result in a refusal of service, and identification and assistance to customers who may have a potential problem gambling issue.
There are four elements (sections) to the RSA course:
1. Sell or serve alcohol responsibly
2. Assist customers to drink within appropriate limits
3. Assess alcohol-affected customers and identify those to whom sale or service must be refused.
4. Refuse to provide alcohol
There are two elements (sections) to the RSG course:
1. Implement responsible gambling practices
2. Provide information and assistance to customers about problem gambling
Enrolment
To complete online enrolment, participants will be registered through our web-based eLearning Management System and and agree to comply with assessment submission guidelines. The education regulator requires us to collect your personal particulars and information relating to your schooling and education qualifications.
If you are an international student on a visa including a subclass 500 visa, you are eligible to undertake this training course. There are no prerequisites for this training.
Identification
You will also need to provide an acceptable form of photo identification (which you upload during the enrolment process) such as:
- Any Australian drivers licence or learners permit.
- A foreign drivers licence if written in English, or an International licence if not.
- A passport, Australian or otherwise.
- Adult proof of age card.
- Australia Post Keypass .
- Other recognised proof of age cards.
Course Delivery
The online training are entry level courses, self-paced and total time to complete is dependent on pre-existing skills and knowledge. Minimum completion time for online RSA is set at 4.00 hours, online RSG 3.50 hours. Face to face delivery is provided via in-house courses on request (usually to schools) and as such, online submissions are not required. LLN, identification, and assessments are all conducted as a component of delivery. Minimum completion time for face-to-face is 5.20 hours, and RSG 4.00 hours.
Assessment
Assessment for both courses consists of a combination of multiple choice, true or false, short answer questions, and practical activities. This includes students demonstrating to trainers/assessors that they have gained appropriate knowledge and skills as outlined in the course performance criteria, such as conducting a refusal of service or identifying a problem gambler in a simulated industry environment.
Note: Assessment for the online RSA and RSG (Final Submission) includes uploading a short video of the student demonstrating the above activities based on given scenarios.
More information about the assessment is contained in the Introduction part of the course.
Certificate (Statement of Attainment)
Upon successful completion of the online RSA/RSG, you will be awarded a Statement of Attainment for SITHFAB002 Provide Responsible Service of Alcohol and SITHGAM001 Provide Responsible Service of Gambling which you will access through the Learner Portal. These nationally recognised qualifications do not expire in Queensland, so periodic recertification is not required, although best practice suggests refresher training should be undertaken from time to time.
Although this is a nationally recognised training competency, it is not accepted as a full RSA/RSG qualification in some states. This unit of competency forms part of a national qualification package which includes Certificate III in Hospitality and others. Classroom based RSG Statements of Attainment are forwarded in bulk to the particular school.
Resources
For online students, any electronic communication device (e.g. PC/laptop/tablet/
For some practical assessment activities (as mentioned above), students will need to access a smartphone to film the activity for a trainer/assessor to properly assess your skills.
For face to face training, all resources such as a workbook and stationery will be supplied. Online participants are provided access to resources electronically which includes all learning materials, reference resources, and assessment materials required to successfully complete this hospitality competency.
QHA Student Handbook
There is a link below to download the QHA Student Handbook which contains a comprehensive suite of policies and procedures in relation to the delivery of accredited and non-accredited training. This also includes information relating to student support, fees and refunds. It is important that you read and understand the information relating to these three items prior to enrolment.
Cost
$40.00 Pay by credit card upon enrolment (QHA members can select to pay by tax invoice)
Instructions
1. Enrol and pay for the course via our QHA Training website (by credit card)2. Create username and password to access your Student Portal.
3. Upload photo identification to our system during enrolment.
4. Complete Language, Literacy and Numeracy test
5. Access your Student Portal for course material and assessments.
6. Upload Final Submission video via your Student Portal for assessment
8. QHA releases a Statement of Attainment to your portal after successful completion*
*During normal business hours
RTO: 30826
CURRENTLY CLOSED FOR IT UPDATE
Unit of competency details: SITHFAB002 – Provide responsible service of alcohol
Summary: Releases
Mapping information:
Unit Sector: Hospitality
Unit Description: This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.
Unit of competency details: SITHGAM001 – Provide responsible service of gambling
Summary: Releases
Mapping information:
Unit Sector: Hospitality
Unit Description: This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.
Summary: Releases
| Release | Status | Release date |
| 1 | Current | 03 March 2016 |
Mapping information:
| Mapping | Notes | Date |
| Supersedes and is equivalent to SITHFAB201 – Provide responsible service of alcohol |
|
03 March 2016 |
Unit Sector: Hospitality
Unit Description: This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.
| ELEMENTS | PERFORMANCE CRITERIA |
|
1.1 Performance criteria describe the performance needed to demonstrate achievement of the element |
| 1.2 Sell or serve alcohol according to provisions of relevant state or territory legislation, licensing requirements and responsible service of alcohol | |
| 1.3 Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation | |
| 1.4 Assist customers with information on the range of non-alcoholic beverages available for purchase | |
| 1.5 Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk, and incorporate them into sales or service. | |
|
2.1 Prepare and serve standard drinks or samples according to industry requirements and professional standards |
| 2.2 Use a professional manner to encourage customers to drink within appropriate limits | |
| 2.3 Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action | |
| 2.4 Monitor emotional and physical state of customers for signs of intoxication and effects of illicit or other drug us. | |
| 2.5 Where appropriate, offer food and non-alcoholic beverages | |
| 2.6 Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal | |
| 3. Assess alcohol affected customers and identify those to whom sale or service must be refused | 3.1 Assess intoxication levels of customers using appropriate methods |
| 3.2 When assessing intoxication, take into account factors that may affect individual responses to alcohol | |
| 3.3 Identify customers to whom sale or service must be refused according to state and territory legislation | |
|
4.1 Refuse sale or service in a professional manner, state reasons for the refusal, and where appropriate point out signage |
| 4.2 Provide appropriate assistance to customers when refusing service | |
| 4.3 Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisational or house requirements, the specific situation, and provisions of state or territory legislation and regulations | |
| 4.4 Use appreciate communication and conflict resolution skills to handle difficult situations | |
| 4.5 Refer difficult situations beyond the scope of own responsibility to the appropriate person | |
| 4.6 Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational policy |
Unit of competency details: SITHGAM001 – Provide responsible service of gambling
Summary: Releases
| Release | Status | Release date |
| 1 | Current | 03 March 2016 |
Mapping information:
| Mapping | Notes | Date |
| Supersedes and is equivalent to SITHGAM201 – Provide responsible service of gambling |
|
03 March 2016 |
Unit Sector: Hospitality
Unit Description: This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.
| ELEMENTS | PERFORMANCE CRITERIA |
|
1. Implement responsible gambling practices
|
1.1 Follow responsible gambling service procedures according to relevant state and territory legislation and industry and organisational policy and codes of conduct. |
| 1.2 Communicate with appropriate personnel on gambling related incidents, situations and their compliance with legislation and industry and organisational policy. | |
| 1.3 Maintain accurate records of gambling related incidents and associated staff action according to industry and organisational policy and procedures | |
| 1.4 Ensure gambling environmental features support responsible gambling policies within scope of own responsibility. | |
|
2. Provide information and assistance to customers about gambling
|
2.1 Provide accurate and appropriate information on problem gambling to customers on request. |
| 2.2 Follow procedures for self-exclusion and exclusion according to legislation, industry and organisational policy, and confidentiality and privacy requirements. | |
| 2.3 Display signage and information related to responsible gambling in appropriate places visible to players, according to legislative, industry and organisational requirements. | |
| 2.4 On request, provide information on available support services according to confidentiality and privacy requirements, and legislative, industry and organisational requirements. |
Upcoming Programs
| Name | Course Start Date | Course End Date | Cost |