RMLV Live Online Learning
2026-11-16 08:30 - 18:00, 2026-11-19 08:30 - 18:00, 2026-11-23 08:30 - 18:00, 2026-12-01 08:30 - 18:00, 2026-12-03 08:30 - 18:00, 2026-12-08 08:30 - 18:00, 2026-12-10 08:30 - 18:00, 2026-12-17 08:30 - 18:00 UTC | Virtual Classroom, Virtual Classroom, Australia
RMLV Live Online Learning

COST

Member Price: $395

Non Member Price: $495
**Discount applied at shopping cart

OVERVIEW

Responsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence, as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. RMLV training assists managers by delivering a range of management techniques as well as legislative compliance. QHA is authorised by the Office of Liquor and Gaming Regulation (OLGR) to deliver this training package. RMLV is only pertinent to Queensland and is not nationally recognised training.

OUTLINE
This training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence, and for current licence holders undertaking mandatory three-yearly recertification. Elements covered include the legal and legislative operating framework, licences and permits, safety and risk management strategies, and best practice venue and patron management. Course content covers:

The legal framework
Networks to support management
Noise management strategies
Licencing documentation
Safety and risk management strategies
Licences and permits
Best practice venue management
Benefits of good management
Patron management strategies
RSA - the law

RMLV VIRTUAL CLASSROOM

The RMLV course is also delivered in a video conferencing format for those who are unable to attend QHA training venues around the State. Participants log in to the QHA virtual classroom via a PC, laptop, tablet or other device. A reliable internet connection and a webcam is required as is the capacity (microphone) to allow active participation in this live training environment, as it would for an attendance course.

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Upcoming Workshops

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Date
Time
Location
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Toowoomba RMLV Classroom Based
2026-11-18 08:30 - 18:00 | Toowoomba, Toowoomba, Australia
RMLV Classroom Based

COST

Member Price: $395

Non Member Price: $495
**Discount applied at shopping cart

OVERVIEW

Responsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence‚ as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. RMLV training assists managers by delivering a range of management techniques as well as legislative compliance. QHA is authorised by the Office of Liquor and Gaming Regulation (OLGR) to deliver this training package. RMLV is only pertinent to Queensland and is not nationally recognised training.

OUTLINE
This training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence, and for current licence holders undertaking mandatory three-yearly recertification. Elements covered include the legal and legislative operating framework, licences and permits, safety and risk management strategies, and best practice venue and patron management. Course content covers:

The legal framework
Networks to support management
Noise management strategies
Licencing documentation
Safety and risk management strategies
Licences and permits
Best practice venue management
Benefits of good management
Patron management strategies
RSA - the law

Enquire

Upcoming Workshops

Name
Date
Time
Location
Available Spaces
Cost
Select an Option to Enrol

Cairns RMLV Classroom Based
2026-11-25 08:30 - 18:00 | CAIRNS, Colonial Club Resort 18-26 Cannon St, CAIRNS, QLD, 4870, Australia

CLO Live Online Learning
2026-12-07 08:30 - 11:00 | Virtual Classroom, Virtual Classroom, Australia
CLO Live Online Learning
Customer Liaison Officer (CLO) training is to a certain extent an extended version of the accredited Provide Responsible Service of Gambling course. This workshop covers your obligations under the Gaming Machine Act 1991, Gaming Machine Regulation 2002 as well as the Queensland Responsible Gambling Code of Practice. There is a special focus on dealing with problems that may arise in a gaming environment.

COST

Member Price: $70

Non Member Price: $90
**Discount applied at shopping cart

OVERVIEW

Customer Liaison Officer (CLO) training is to a certain extent an extended version of the accredited Provide Responsible Service of Gambling course. This workshop covers your obligations under the Gaming Machine Act 1991, Gaming Machine Regulation 2002 as well as the Queensland Responsible Gambling Code of Practice. There is a special focus on dealing with problems that may arise in a gaming environment.

CLO training is an industry short course that assists venues and gaming staff to meet their legislative requirements, venue responsibilities and appropriate procedures to follow if a patron wishes to exclude themselves. CLO training is pertinent to Queensland only and is not nationally recognised training. This course is delivered either in house at a venue (for a group - contact QHA for more information) or by video conferencing as a public training course.

CLO VIRTUAL CLASSROOM

The CLO course is delivered by video conference. Participants log in to the QHA virtual classroom via a PC, laptop, tablet or other device. A reliable internet connection and a webcam is required as is the capacity (microphone) to allow active participation in this live training environment, as it would for an attendance course. We use the Zoom application and send you a link prior to the course starting.

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Upcoming Workshops

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Date
Time
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CLO/GNT Live Online Learning
2026-12-07 08:30 - 17:00 | Virtual Classroom, Virtual Classroom, Australia
CLO/GNT Live Online Learning
Customer Liaison Officer (CLO) training is to a certain extent an extended version of the accredited Provide Responsible Service of Gambling course. This workshop covers your obligations under the Gaming Machine Act 1991, Gaming Machine Regulation 2002 as well as the Queensland Responsible Gambling Code of Practice. There is a special focus on dealing with problems that may arise in a gaming environment.

Gaming Nominee Training (GNT) is a compliance course for managers or senior staff who are responsible for a venue’s gaming machines. The Office of Liquor and Gaming Regulation (OLGR) requires every gaming venue in Queensland to have a member of staff holding a Gaming Nominee licence. This licence can only be granted to a person who is appointed to the position by an employer. This training course covers the legal responsibilities and best practice management techniques in accordance with Queensland legislation. GNT is only pertinent to Queensland and is not nationally recognised training..

Customer Liaison Officer (CLO) training is to a certain extent an extended version of the accredited Provide Responsible Service of Gambling course. This workshop covers your obligations under the Gaming Machine Act 1991, Gaming Machine Regulation 2002 as well as the Queensland Responsible Gambling Code of Practice. There is a special focus on dealing with problems that may arise in a gaming environment.

CLO training is an industry short course that assists venues and gaming staff to meet their legislative requirements, venue responsibilities and appropriate procedures to follow if a patron wishes to exclude themselves. CLO training is pertinent to Queensland only and is not nationally recognised training. This course is delivered either in house at a venue (for a group - contact QHA for more information) or by video conferencing as a public training course.

Gaming Nominee Training (GNT) is a compliance course for managers or senior staff who are responsible for a venue’s gaming machines. The Office of Liquor and Gaming Regulation (OLGR) requires every gaming venue in Queensland to have a member of staff holding a Gaming Nominee licence. This licence can only be granted to a person who is appointed to the position by an employer. This training course covers the legal responsibilities and best practice management techniques in accordance with Queensland legislation. GNT is only pertinent to Queensland and is not nationally recognised training..

Enquire

Upcoming Workshops

Name
Date
Time
Location
Available Spaces
Cost
Select an Option to Enrol

GNT LIVE ONLINE LEARNING
2026-12-07 08:30 - 17:00 | Virtual Classroom, Virtual Classroom, Australia
GNT LIVE ONLINE LEARNING

Overview

Gaming Nominee Training (GNT) is a compliance course for managers or senior staff who are responsible for a venue’s gaming machines. The Office of Liquor and Gaming Regulation (OLGR) requires every gaming venue in Queensland to have a member of staff holding a Gaming Nominee licence. This licence can only be granted to a person who is appointed to the position by an employer. This training course covers the legal responsibilities and best practice management techniques in accordance with Queensland legislation. GNT is only pertinent to Queensland and is not nationally recognised training..

Video Connect

The GNT course is also delivered in a video conferencing format for those who are unable to attend QHA training venues around the State. Participants log in to the QHA virtual classroom via a PC, laptop, tablet or other device. A reliable internet connection and a webcam is required as is the capacity (microphone) to allow active participation in this live training environment, as it would for an attendance course.

Enquire

Upcoming Workshops

Name
Date
Time
Location
Available Spaces
Cost
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Brisbane RMLV Classroom Based
2026-12-15 08:30 - 18:00 | QHA House, QHA House, Australia
