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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260616
DTEND;VALUE=DATE:20260617
DTSTAMP:20260415T233111
CREATED:20251218T024537Z
LAST-MODIFIED:20251218T024537Z
UID:3284-1781568000-1781654399@training.qha.org.au
SUMMARY:RMLV Live Online Learning (linked Workshop ID 2348949) 16 June 2026
DESCRIPTION:RMLV Live Online Learning \nResponsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence\, as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. This training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence\, and for current licence holders undertaking mandatory three-yearly recertification. \n\nEnquire\n\nUpcoming Programs\n\n\nName\nCourse Start Date\nCourse End Date\nCost
URL:https://training.qha.org.au/event/rmlv-live-online-learning-linked-workshop-id-2348949-16-june-2026/
LOCATION:Video Connect\, Video Connect\, QLD\, 4000\, Australia
CATEGORIES:Program
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260616T083000
DTEND;TZID=UTC:20260616T180000
DTSTAMP:20260415T233111
CREATED:20251126T053316Z
LAST-MODIFIED:20260326T014137Z
UID:3233-1781598600-1781632800@training.qha.org.au
SUMMARY:RMLV Live Online Learning
DESCRIPTION:RMLV Live Online Learning \n\n\nCOST\n\nMember Price: $395\n\nNon Member Price: $495\n**Discount applied at shopping cart\n\n\nOVERVIEW\n\nResponsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence\, as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. RMLV training assists managers by delivering a range of management techniques as well as legislative compliance. QHA is authorised by the Office of Liquor and Gaming Regulation (OLGR) to deliver this training package. RMLV is only pertinent to Queensland and is not nationally recognised training. \n\nOUTLINE\nThis training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence\, and for current licence holders undertaking mandatory three-yearly recertification. Elements covered include the legal and legislative operating framework\, licences and permits\, safety and risk management strategies\, and best practice venue and patron management. Course content covers:\n\n\n	The legal framework\n	Networks to support management\n	Noise management strategies\n	Licencing documentation\n	Safety and risk management strategies\n	Licences and permits\n	Best practice venue management\n	Benefits of good management\n	Patron management strategies\n	RSA - the law\n\n\n\nRMLV VIRTUAL CLASSROOM \n\nThe RMLV course is also delivered in a video conferencing format for those who are unable to attend QHA training venues around the State. Participants log in to the QHA virtual classroom via a PC\, laptop\, tablet or other device. A reliable internet connection and a webcam is required as is the capacity (microphone) to allow active participation in this live training environment\, as it would for an attendance course.\n  \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/rmlv-live-online-learning-40/
LOCATION:Virtual Classroom\, Virtual Classroom\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260617T083000
DTEND;TZID=UTC:20260617T180000
DTSTAMP:20260415T233111
CREATED:20260122T053300Z
LAST-MODIFIED:20260310T023308Z
UID:3319-1781685000-1781719200@training.qha.org.au
SUMMARY:Cairns RMLV Classroom Based
DESCRIPTION:RMLV Classroom Based \n\n\nCOST\n\nMember Price: $395\n\nNon Member Price: $495\n**Discount applied at shopping cart\n\n\nOVERVIEW\n\nResponsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence‚ as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. RMLV training assists managers by delivering a range of management techniques as well as legislative compliance. QHA is authorised by the Office of Liquor and Gaming Regulation (OLGR) to deliver this training package. RMLV is only pertinent to Queensland and is not nationally recognised training. \n\nOUTLINE\nThis training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence\, and for current licence holders undertaking mandatory three-yearly recertification. Elements covered include the legal and legislative operating framework\, licences and permits\, safety and risk management strategies\, and best practice venue and patron management. Course content covers:\n\n\n	The legal framework\n	Networks to support management\n	Noise management strategies\n	Licencing documentation\n	Safety and risk management strategies\n	Licences and permits\n	Best practice venue management\n	Benefits of good management\n	Patron management strategies\n	RSA - the law\n\n\n \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/cairns-rmlv-classroom-based-2/
LOCATION:CAIRNS\, Colonial Club Resort 18-26 Cannon St\, CAIRNS\, QLD\, 4870\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260618T083000
DTEND;TZID=UTC:20260618T180000
DTSTAMP:20260415T233112
CREATED:20251126T053316Z
LAST-MODIFIED:20251126T053316Z
UID:3232-1781771400-1781805600@training.qha.org.au
SUMMARY:RMLV Live Online Learning
DESCRIPTION:RMLV Live Online Learning \n\n\nCOST\n\nMember Price: $395\n\nNon Member Price: $495\n**Discount applied at shopping cart\n\n\nOVERVIEW\n\nResponsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence\, as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. RMLV training assists managers by delivering a range of management techniques as well as legislative compliance. QHA is authorised by the Office of Liquor and Gaming Regulation (OLGR) to deliver this training package. RMLV is only pertinent to Queensland and is not nationally recognised training. \n\nOUTLINE\nThis training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence\, and for current licence holders undertaking mandatory three-yearly recertification. Elements covered include the legal and legislative operating framework\, licences and permits\, safety and risk management strategies\, and best practice venue and patron management. Course content covers:\n\n\n	The legal framework\n	Networks to support management\n	Noise management strategies\n	Licencing documentation\n	Safety and risk management strategies\n	Licences and permits\n	Best practice venue management\n	Benefits of good management\n	Patron management strategies\n	RSA - the law\n\n\n\nRMLV VIRTUAL CLASSROOM \n\nThe RMLV course is also delivered in a video conferencing format for those who are unable to attend QHA training venues around the State. Participants log in to the QHA virtual classroom via a PC\, laptop\, tablet or other device. A reliable internet connection and a webcam is required as is the capacity (microphone) to allow active participation in this live training environment\, as it would for an attendance course.\n  \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/rmlv-live-online-learning-39/
LOCATION:Virtual Classroom\, Virtual Classroom\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260622
DTEND;VALUE=DATE:20260623
DTSTAMP:20260415T233112
CREATED:20251218T024537Z
LAST-MODIFIED:20251218T024537Z
UID:3283-1782086400-1782172799@training.qha.org.au
SUMMARY:RMLV Live Online Learning (linked Workshop ID 2348953) 22 June 2026
DESCRIPTION:RMLV Live Online Learning \nResponsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence\, as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. This training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence\, and for current licence holders undertaking mandatory three-yearly recertification. \n\nEnquire\n\nUpcoming Programs\n\n\nName\nCourse Start Date\nCourse End Date\nCost
URL:https://training.qha.org.au/event/rmlv-live-online-learning-linked-workshop-id-2348953-22-june-2026/
LOCATION:Video Connect\, Video Connect\, QLD\, 4000\, Australia
CATEGORIES:Program
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260622T083000
DTEND;TZID=UTC:20260622T180000
DTSTAMP:20260415T233112
CREATED:20251126T053315Z
LAST-MODIFIED:20251126T053315Z
UID:3231-1782117000-1782151200@training.qha.org.au
SUMMARY:RMLV Live Online Learning
DESCRIPTION:RMLV Live Online Learning \n\n\nCOST\n\nMember Price: $395\n\nNon Member Price: $495\n**Discount applied at shopping cart\n\n\nOVERVIEW\n\nResponsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence\, as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. RMLV training assists managers by delivering a range of management techniques as well as legislative compliance. QHA is authorised by the Office of Liquor and Gaming Regulation (OLGR) to deliver this training package. RMLV is only pertinent to Queensland and is not nationally recognised training. \n\nOUTLINE\nThis training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence\, and for current licence holders undertaking mandatory three-yearly recertification. Elements covered include the legal and legislative operating framework\, licences and permits\, safety and risk management strategies\, and best practice venue and patron management. Course content covers:\n\n\n	The legal framework\n	Networks to support management\n	Noise management strategies\n	Licencing documentation\n	Safety and risk management strategies\n	Licences and permits\n	Best practice venue management\n	Benefits of good management\n	Patron management strategies\n	RSA - the law\n\n\n\nRMLV VIRTUAL CLASSROOM \n\nThe RMLV course is also delivered in a video conferencing format for those who are unable to attend QHA training venues around the State. Participants log in to the QHA virtual classroom via a PC\, laptop\, tablet or other device. A reliable internet connection and a webcam is required as is the capacity (microphone) to allow active participation in this live training environment\, as it would for an attendance course.\n  \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/rmlv-live-online-learning-38/
LOCATION:Virtual Classroom\, Virtual Classroom\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260624
DTEND;VALUE=DATE:20260625
DTSTAMP:20260415T233112
CREATED:20251218T024536Z
LAST-MODIFIED:20251218T024536Z
UID:3282-1782259200-1782345599@training.qha.org.au
SUMMARY:RMLV Live Online Learning (linked Workshop ID 2348956) 24 June 2026
DESCRIPTION:RMLV Live Online Learning \nResponsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence\, as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. This training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence\, and for current licence holders undertaking mandatory three-yearly recertification. \n\nEnquire\n\nUpcoming Programs\n\n\nName\nCourse Start Date\nCourse End Date\nCost
URL:https://training.qha.org.au/event/rmlv-live-online-learning-linked-workshop-id-2348956-24-june-2026/
LOCATION:Video Connect\, Video Connect\, QLD\, 4000\, Australia
CATEGORIES:Program
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260624T083000
DTEND;TZID=UTC:20260624T180000
DTSTAMP:20260415T233112
CREATED:20251218T043940Z
LAST-MODIFIED:20251218T043940Z
UID:3295-1782289800-1782324000@training.qha.org.au
SUMMARY:Bundaberg RMLV Classroom Based
DESCRIPTION:RMLV Classroom Based \n\n\nCOST\n\nMember Price: $395\n\nNon Member Price: $495\n**Discount applied at shopping cart\n\n\nOVERVIEW\n\nResponsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence‚ as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. RMLV training assists managers by delivering a range of management techniques as well as legislative compliance. QHA is authorised by the Office of Liquor and Gaming Regulation (OLGR) to deliver this training package. RMLV is only pertinent to Queensland and is not nationally recognised training. \n\nOUTLINE\nThis training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence\, and for current licence holders undertaking mandatory three-yearly recertification. Elements covered include the legal and legislative operating framework\, licences and permits\, safety and risk management strategies\, and best practice venue and patron management. Course content covers:\n\n\n	The legal framework\n	Networks to support management\n	Noise management strategies\n	Licencing documentation\n	Safety and risk management strategies\n	Licences and permits\n	Best practice venue management\n	Benefits of good management\n	Patron management strategies\n	RSA - the law\n\n\n \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/bundaberg-rmlv-classroom-based/
LOCATION:QHA House\, QHA House\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260626
DTEND;VALUE=DATE:20260627
DTSTAMP:20260415T233113
CREATED:20251218T024534Z
LAST-MODIFIED:20251218T044626Z
UID:3281-1782432000-1782518399@training.qha.org.au
SUMMARY:RMLV Live Online Learning (linked Workshop ID 2348958) 26 June 2026
DESCRIPTION:RMLV Live Online Learning \nResponsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence\, as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. This training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence\, and for current licence holders undertaking mandatory three-yearly recertification. \n\nEnquire\n\nUpcoming Programs\n\n\nName\nCourse Start Date\nCourse End Date\nCost
URL:https://training.qha.org.au/event/rmlv-live-online-learning-linked-workshop-id-2348958-25-june-2026/
LOCATION:Video Connect\, Video Connect\, QLD\, 4000\, Australia
CATEGORIES:Program
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260626T083000
DTEND;TZID=UTC:20260626T180000
DTSTAMP:20260415T233113
CREATED:20251126T063339Z
LAST-MODIFIED:20251218T043947Z
UID:3244-1782462600-1782496800@training.qha.org.au
SUMMARY:RMLV Live Online Learning
DESCRIPTION:RMLV Live Online Learning \n\n\nCOST\n\nMember Price: $395\n\nNon Member Price: $495\n**Discount applied at shopping cart\n\n\nOVERVIEW\n\nResponsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence\, as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. RMLV training assists managers by delivering a range of management techniques as well as legislative compliance. QHA is authorised by the Office of Liquor and Gaming Regulation (OLGR) to deliver this training package. RMLV is only pertinent to Queensland and is not nationally recognised training. \n\nOUTLINE\nThis training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence\, and for current licence holders undertaking mandatory three-yearly recertification. Elements covered include the legal and legislative operating framework\, licences and permits\, safety and risk management strategies\, and best practice venue and patron management. Course content covers:\n\n\n	The legal framework\n	Networks to support management\n	Noise management strategies\n	Licencing documentation\n	Safety and risk management strategies\n	Licences and permits\n	Best practice venue management\n	Benefits of good management\n	Patron management strategies\n	RSA - the law\n\n\n\nRMLV VIRTUAL CLASSROOM \n\nThe RMLV course is also delivered in a video conferencing format for those who are unable to attend QHA training venues around the State. Participants log in to the QHA virtual classroom via a PC\, laptop\, tablet or other device. A reliable internet connection and a webcam is required as is the capacity (microphone) to allow active participation in this live training environment\, as it would for an attendance course.\n  \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/rmlv-live-online-learning-44/
LOCATION:Virtual Classroom\, Virtual Classroom\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260630T083000
DTEND;TZID=UTC:20260630T180000
DTSTAMP:20260415T233113
CREATED:20251126T063337Z
LAST-MODIFIED:20251218T043943Z
UID:3239-1782808200-1782842400@training.qha.org.au
SUMMARY:Brisbane RMLV Classroom Based
DESCRIPTION:RMLV Classroom Based \n\n\nCOST\n\nMember Price: $395\n\nNon Member Price: $495\n**Discount applied at shopping cart\n\n\nOVERVIEW\n\nResponsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence‚ as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. RMLV training assists managers by delivering a range of management techniques as well as legislative compliance. QHA is authorised by the Office of Liquor and Gaming Regulation (OLGR) to deliver this training package. RMLV is only pertinent to Queensland and is not nationally recognised training. \n\nOUTLINE\nThis training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence\, and for current licence holders undertaking mandatory three-yearly recertification. Elements covered include the legal and legislative operating framework\, licences and permits\, safety and risk management strategies\, and best practice venue and patron management. Course content covers:\n\n\n	The legal framework\n	Networks to support management\n	Noise management strategies\n	Licencing documentation\n	Safety and risk management strategies\n	Licences and permits\n	Best practice venue management\n	Benefits of good management\n	Patron management strategies\n	RSA - the law\n\n\n \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/brisbane-rmlv-classroom-based-4/
LOCATION:QHA House\, QHA House\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260702T083000
DTEND;TZID=UTC:20260702T180000
DTSTAMP:20260415T233113
CREATED:20260122T053436Z
LAST-MODIFIED:20260122T053436Z
UID:3338-1782981000-1783015200@training.qha.org.au
SUMMARY:RMLV Live Online Learning
DESCRIPTION:RMLV Live Online Learning \n\n\nCOST\n\nMember Price: $395\n\nNon Member Price: $495\n**Discount applied at shopping cart\n\n\nOVERVIEW\n\nResponsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence\, as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. RMLV training assists managers by delivering a range of management techniques as well as legislative compliance. QHA is authorised by the Office of Liquor and Gaming Regulation (OLGR) to deliver this training package. RMLV is only pertinent to Queensland and is not nationally recognised training. \n\nOUTLINE\nThis training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence\, and for current licence holders undertaking mandatory three-yearly recertification. Elements covered include the legal and legislative operating framework\, licences and permits\, safety and risk management strategies\, and best practice venue and patron management. Course content covers:\n\n\n	The legal framework\n	Networks to support management\n	Noise management strategies\n	Licencing documentation\n	Safety and risk management strategies\n	Licences and permits\n	Best practice venue management\n	Benefits of good management\n	Patron management strategies\n	RSA - the law\n\n\n\nRMLV VIRTUAL CLASSROOM \n\nThe RMLV course is also delivered in a video conferencing format for those who are unable to attend QHA training venues around the State. Participants log in to the QHA virtual classroom via a PC\, laptop\, tablet or other device. A reliable internet connection and a webcam is required as is the capacity (microphone) to allow active participation in this live training environment\, as it would for an attendance course.\n  \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/rmlv-live-online-learning-52/
LOCATION:Virtual Classroom\, Virtual Classroom\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260708T083000
DTEND;TZID=UTC:20260708T110000
DTSTAMP:20260415T233113
CREATED:20260122T053301Z
LAST-MODIFIED:20260305T033404Z
UID:3323-1783499400-1783508400@training.qha.org.au
SUMMARY:CLO Live Online Learning
DESCRIPTION:CLO Live Online Learning \nCustomer Liaison Officer (CLO) training is to a certain extent an extended version of the accredited Provide Responsible Service of Gambling course. This workshop covers your obligations under the Gaming Machine Act 1991\, Gaming Machine Regulation 2002 as well as the Queensland Responsible Gambling Code of Practice. There is a special focus on dealing with problems that may arise in a gaming environment. \n\nCOST\n\nMember Price: $70\n\nNon Member Price: $90\n**Discount applied at shopping cart\n\n\nOVERVIEW \n\n\nCustomer Liaison Officer (CLO) training is to a certain extent an extended version of the accredited Provide Responsible Service of Gambling course. This workshop covers your obligations under the Gaming Machine Act 1991\, Gaming Machine Regulation 2002 as well as the Queensland Responsible Gambling Code of Practice. There is a special focus on dealing with problems that may arise in a gaming environment. \n\nCLO training is an industry short course that assists venues and gaming staff to meet their legislative requirements\, venue responsibilities and appropriate procedures to follow if a patron wishes to exclude themselves. CLO training is pertinent to Queensland only and is not nationally recognised training. This course is delivered either in house at a venue (for a group - contact QHA for more information) or by video conferencing as a public training course. \n\nCLO VIRTUAL CLASSROOM\n\nThe CLO course is delivered by video conference. Participants log in to the QHA virtual classroom via a PC\, laptop\, tablet or other device. A reliable internet connection and a webcam is required as is the capacity (microphone) to allow active participation in this live training environment\, as it would for an attendance course. We use the Zoom application and send you a link prior to the course starting. \n \n\n \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/clo-live-online-learning-4/
LOCATION:Virtual Classroom\, Virtual Classroom\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260708T083000
DTEND;TZID=UTC:20260708T170000
DTSTAMP:20260415T233114
CREATED:20260122T053301Z
LAST-MODIFIED:20260305T033403Z
UID:3321-1783499400-1783530000@training.qha.org.au
SUMMARY:CLO/GNT Live Online Learning
DESCRIPTION:CLO/GNT Live Online Learning \nCustomer Liaison Officer (CLO) training is to a certain extent an extended version of the accredited Provide Responsible Service of Gambling course. This workshop covers your obligations under the Gaming Machine Act 1991\, Gaming Machine Regulation 2002 as well as the Queensland Responsible Gambling Code of Practice. There is a special focus on dealing with problems that may arise in a gaming environment. \n\nGaming Nominee Training (GNT) is a compliance course for managers or senior staff who are responsible for a venue’s gaming machines. The Office of Liquor and Gaming Regulation (OLGR) requires every gaming venue in Queensland to have a member of staff holding a Gaming Nominee licence. This licence can only be granted to a person who is appointed to the position by an employer. This training course covers the legal responsibilities and best practice management techniques in accordance with Queensland legislation. GNT is only pertinent to Queensland and is not nationally recognised training..\n\n \n\nCustomer Liaison Officer (CLO) training is to a certain extent an extended version of the accredited Provide Responsible Service of Gambling course. This workshop covers your obligations under the Gaming Machine Act 1991\, Gaming Machine Regulation 2002 as well as the Queensland Responsible Gambling Code of Practice. There is a special focus on dealing with problems that may arise in a gaming environment. \n\nCLO training is an industry short course that assists venues and gaming staff to meet their legislative requirements\, venue responsibilities and appropriate procedures to follow if a patron wishes to exclude themselves. CLO training is pertinent to Queensland only and is not nationally recognised training. This course is delivered either in house at a venue (for a group - contact QHA for more information) or by video conferencing as a public training course. \n\nGaming Nominee Training (GNT) is a compliance course for managers or senior staff who are responsible for a venue’s gaming machines. The Office of Liquor and Gaming Regulation (OLGR) requires every gaming venue in Queensland to have a member of staff holding a Gaming Nominee licence. This licence can only be granted to a person who is appointed to the position by an employer. This training course covers the legal responsibilities and best practice management techniques in accordance with Queensland legislation. GNT is only pertinent to Queensland and is not nationally recognised training..\n\n  \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/clo-gnt-live-online-learning-7/
LOCATION:Virtual Classroom\, Virtual Classroom\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260708T113000
DTEND;TZID=UTC:20260708T170000
DTSTAMP:20260415T233114
CREATED:20260122T053302Z
LAST-MODIFIED:20260305T033404Z
UID:3325-1783510200-1783530000@training.qha.org.au
SUMMARY:GNT LIVE ONLINE LEARNING
DESCRIPTION:GNT LIVE ONLINE LEARNING \n\n\nOverview\n\nGaming Nominee Training (GNT) is a compliance course for managers or senior staff who are responsible for a venue’s gaming machines. The Office of Liquor and Gaming Regulation (OLGR) requires every gaming venue in Queensland to have a member of staff holding a Gaming Nominee licence. This licence can only be granted to a person who is appointed to the position by an employer. This training course covers the legal responsibilities and best practice management techniques in accordance with Queensland legislation. GNT is only pertinent to Queensland and is not nationally recognised training.. \n\nVideo Connect\n\nThe GNT course is also delivered in a video conferencing format for those who are unable to attend QHA training venues around the State. Participants log in to the QHA virtual classroom via a PC\, laptop\, tablet or other device. A reliable internet connection and a webcam is required as is the capacity (microphone) to allow active participation in this live training environment\, as it would for an attendance course. \n\n  \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/gnt-live-online-learning-5/
LOCATION:Virtual Classroom\, Virtual Classroom\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260709T083000
DTEND;TZID=UTC:20260709T180000
DTSTAMP:20260415T233114
CREATED:20260122T053309Z
LAST-MODIFIED:20260122T053309Z
UID:3336-1783585800-1783620000@training.qha.org.au
SUMMARY:RMLV Live Online Learning
DESCRIPTION:RMLV Live Online Learning \n\n\nCOST\n\nMember Price: $395\n\nNon Member Price: $495\n**Discount applied at shopping cart\n\n\nOVERVIEW\n\nResponsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence\, as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. RMLV training assists managers by delivering a range of management techniques as well as legislative compliance. QHA is authorised by the Office of Liquor and Gaming Regulation (OLGR) to deliver this training package. RMLV is only pertinent to Queensland and is not nationally recognised training. \n\nOUTLINE\nThis training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence\, and for current licence holders undertaking mandatory three-yearly recertification. Elements covered include the legal and legislative operating framework\, licences and permits\, safety and risk management strategies\, and best practice venue and patron management. Course content covers:\n\n\n	The legal framework\n	Networks to support management\n	Noise management strategies\n	Licencing documentation\n	Safety and risk management strategies\n	Licences and permits\n	Best practice venue management\n	Benefits of good management\n	Patron management strategies\n	RSA - the law\n\n\n\nRMLV VIRTUAL CLASSROOM \n\nThe RMLV course is also delivered in a video conferencing format for those who are unable to attend QHA training venues around the State. Participants log in to the QHA virtual classroom via a PC\, laptop\, tablet or other device. A reliable internet connection and a webcam is required as is the capacity (microphone) to allow active participation in this live training environment\, as it would for an attendance course.\n  \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/rmlv-live-online-learning-50/
LOCATION:Virtual Classroom\, Virtual Classroom\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260713T083000
DTEND;TZID=UTC:20260713T180000
DTSTAMP:20260415T233114
CREATED:20260122T053308Z
LAST-MODIFIED:20260305T033404Z
UID:3335-1783931400-1783965600@training.qha.org.au
SUMMARY:RMLV Live Online Learning
DESCRIPTION:RMLV Live Online Learning \n\n\nCOST\n\nMember Price: $395\n\nNon Member Price: $495\n**Discount applied at shopping cart\n\n\nOVERVIEW\n\nResponsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence\, as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. RMLV training assists managers by delivering a range of management techniques as well as legislative compliance. QHA is authorised by the Office of Liquor and Gaming Regulation (OLGR) to deliver this training package. RMLV is only pertinent to Queensland and is not nationally recognised training. \n\nOUTLINE\nThis training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence\, and for current licence holders undertaking mandatory three-yearly recertification. Elements covered include the legal and legislative operating framework\, licences and permits\, safety and risk management strategies\, and best practice venue and patron management. Course content covers:\n\n\n	The legal framework\n	Networks to support management\n	Noise management strategies\n	Licencing documentation\n	Safety and risk management strategies\n	Licences and permits\n	Best practice venue management\n	Benefits of good management\n	Patron management strategies\n	RSA - the law\n\n\n\nRMLV VIRTUAL CLASSROOM \n\nThe RMLV course is also delivered in a video conferencing format for those who are unable to attend QHA training venues around the State. Participants log in to the QHA virtual classroom via a PC\, laptop\, tablet or other device. A reliable internet connection and a webcam is required as is the capacity (microphone) to allow active participation in this live training environment\, as it would for an attendance course.\n  \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/rmlv-live-online-learning-49/
LOCATION:Virtual Classroom\, Virtual Classroom\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260716T083000
DTEND;TZID=UTC:20260716T180000
DTSTAMP:20260415T233114
CREATED:20260122T053308Z
LAST-MODIFIED:20260326T014136Z
UID:3334-1784190600-1784224800@training.qha.org.au
SUMMARY:RMLV Live Online Learning
DESCRIPTION:RMLV Live Online Learning \n\n\nCOST\n\nMember Price: $395\n\nNon Member Price: $495\n**Discount applied at shopping cart\n\n\nOVERVIEW\n\nResponsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence\, as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. RMLV training assists managers by delivering a range of management techniques as well as legislative compliance. QHA is authorised by the Office of Liquor and Gaming Regulation (OLGR) to deliver this training package. RMLV is only pertinent to Queensland and is not nationally recognised training. \n\nOUTLINE\nThis training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence\, and for current licence holders undertaking mandatory three-yearly recertification. Elements covered include the legal and legislative operating framework\, licences and permits\, safety and risk management strategies\, and best practice venue and patron management. Course content covers:\n\n\n	The legal framework\n	Networks to support management\n	Noise management strategies\n	Licencing documentation\n	Safety and risk management strategies\n	Licences and permits\n	Best practice venue management\n	Benefits of good management\n	Patron management strategies\n	RSA - the law\n\n\n\nRMLV VIRTUAL CLASSROOM \n\nThe RMLV course is also delivered in a video conferencing format for those who are unable to attend QHA training venues around the State. Participants log in to the QHA virtual classroom via a PC\, laptop\, tablet or other device. A reliable internet connection and a webcam is required as is the capacity (microphone) to allow active participation in this live training environment\, as it would for an attendance course.\n  \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/rmlv-virtual/
LOCATION:Virtual Classroom\, Virtual Classroom\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260720T083000
DTEND;TZID=UTC:20260720T180000
DTSTAMP:20260415T233115
CREATED:20260122T053307Z
LAST-MODIFIED:20260122T053307Z
UID:3333-1784536200-1784570400@training.qha.org.au
SUMMARY:RMLV Live Online Learning
DESCRIPTION:RMLV Live Online Learning \n\n\nCOST\n\nMember Price: $395\n\nNon Member Price: $495\n**Discount applied at shopping cart\n\n\nOVERVIEW\n\nResponsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence\, as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. RMLV training assists managers by delivering a range of management techniques as well as legislative compliance. QHA is authorised by the Office of Liquor and Gaming Regulation (OLGR) to deliver this training package. RMLV is only pertinent to Queensland and is not nationally recognised training. \n\nOUTLINE\nThis training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence\, and for current licence holders undertaking mandatory three-yearly recertification. Elements covered include the legal and legislative operating framework\, licences and permits\, safety and risk management strategies\, and best practice venue and patron management. Course content covers:\n\n\n	The legal framework\n	Networks to support management\n	Noise management strategies\n	Licencing documentation\n	Safety and risk management strategies\n	Licences and permits\n	Best practice venue management\n	Benefits of good management\n	Patron management strategies\n	RSA - the law\n\n\n\nRMLV VIRTUAL CLASSROOM \n\nThe RMLV course is also delivered in a video conferencing format for those who are unable to attend QHA training venues around the State. Participants log in to the QHA virtual classroom via a PC\, laptop\, tablet or other device. A reliable internet connection and a webcam is required as is the capacity (microphone) to allow active participation in this live training environment\, as it would for an attendance course.\n  \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/rmlv-live-online-learning-48/
LOCATION:Virtual Classroom\, Virtual Classroom\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260722T083000
DTEND;TZID=UTC:20260722T180000
DTSTAMP:20260415T233115
CREATED:20260415T020740Z
LAST-MODIFIED:20260415T020740Z
UID:3446-1784709000-1784743200@training.qha.org.au
SUMMARY:Mackay RMLV Classroom Based (22 July 2026)
DESCRIPTION:RMLV Classroom Based \n\n\nCOST\n\nMember Price: $395\n\nNon Member Price: $495\n**Discount applied at shopping cart\n\n\nOVERVIEW\n\nResponsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence‚ as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. RMLV training assists managers by delivering a range of management techniques as well as legislative compliance. QHA is authorised by the Office of Liquor and Gaming Regulation (OLGR) to deliver this training package. RMLV is only pertinent to Queensland and is not nationally recognised training. \n\nOUTLINE\nThis training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence\, and for current licence holders undertaking mandatory three-yearly recertification. Elements covered include the legal and legislative operating framework\, licences and permits\, safety and risk management strategies\, and best practice venue and patron management. Course content covers:\n\n\n	The legal framework\n	Networks to support management\n	Noise management strategies\n	Licencing documentation\n	Safety and risk management strategies\n	Licences and permits\n	Best practice venue management\n	Benefits of good management\n	Patron management strategies\n	RSA - the law\n\n\n \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/mackay-rmlv-classroom-based-22-july-2026/
LOCATION:Mackay – Shamrock Hotel\, Mackay - Shamrock Hotel\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260723T083000
DTEND;TZID=UTC:20260723T180000
DTSTAMP:20260415T233115
CREATED:20260122T053306Z
LAST-MODIFIED:20260122T053306Z
UID:3332-1784795400-1784829600@training.qha.org.au
SUMMARY:RMLV Live Online Learning
DESCRIPTION:RMLV Live Online Learning \n\n\nCOST\n\nMember Price: $395\n\nNon Member Price: $495\n**Discount applied at shopping cart\n\n\nOVERVIEW\n\nResponsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence\, as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. RMLV training assists managers by delivering a range of management techniques as well as legislative compliance. QHA is authorised by the Office of Liquor and Gaming Regulation (OLGR) to deliver this training package. RMLV is only pertinent to Queensland and is not nationally recognised training. \n\nOUTLINE\nThis training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence\, and for current licence holders undertaking mandatory three-yearly recertification. Elements covered include the legal and legislative operating framework\, licences and permits\, safety and risk management strategies\, and best practice venue and patron management. Course content covers:\n\n\n	The legal framework\n	Networks to support management\n	Noise management strategies\n	Licencing documentation\n	Safety and risk management strategies\n	Licences and permits\n	Best practice venue management\n	Benefits of good management\n	Patron management strategies\n	RSA - the law\n\n\n\nRMLV VIRTUAL CLASSROOM \n\nThe RMLV course is also delivered in a video conferencing format for those who are unable to attend QHA training venues around the State. Participants log in to the QHA virtual classroom via a PC\, laptop\, tablet or other device. A reliable internet connection and a webcam is required as is the capacity (microphone) to allow active participation in this live training environment\, as it would for an attendance course.\n  \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/rmlv-live-online-learning-47/
LOCATION:Virtual Classroom\, Virtual Classroom\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260727T083000
DTEND;TZID=UTC:20260727T180000
DTSTAMP:20260415T233115
CREATED:20260122T053300Z
LAST-MODIFIED:20260122T053300Z
UID:3318-1785141000-1785175200@training.qha.org.au
SUMMARY:Brisbane RMLV Classroom Based
DESCRIPTION:RMLV Classroom Based \n\n\nCOST\n\nMember Price: $395\n\nNon Member Price: $495\n**Discount applied at shopping cart\n\n\nOVERVIEW\n\nResponsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence‚ as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. RMLV training assists managers by delivering a range of management techniques as well as legislative compliance. QHA is authorised by the Office of Liquor and Gaming Regulation (OLGR) to deliver this training package. RMLV is only pertinent to Queensland and is not nationally recognised training. \n\nOUTLINE\nThis training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence\, and for current licence holders undertaking mandatory three-yearly recertification. Elements covered include the legal and legislative operating framework\, licences and permits\, safety and risk management strategies\, and best practice venue and patron management. Course content covers:\n\n\n	The legal framework\n	Networks to support management\n	Noise management strategies\n	Licencing documentation\n	Safety and risk management strategies\n	Licences and permits\n	Best practice venue management\n	Benefits of good management\n	Patron management strategies\n	RSA - the law\n\n\n \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/brisbane-rmlv-classroom-based-5/
LOCATION:QHA House\, QHA House\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260729T083000
DTEND;TZID=UTC:20260729T180000
DTSTAMP:20260415T233115
CREATED:20260122T053305Z
LAST-MODIFIED:20260122T053305Z
UID:3331-1785313800-1785348000@training.qha.org.au
SUMMARY:RMLV Live Online Learning
DESCRIPTION:RMLV Live Online Learning \n\n\nCOST\n\nMember Price: $395\n\nNon Member Price: $495\n**Discount applied at shopping cart\n\n\nOVERVIEW\n\nResponsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence\, as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. RMLV training assists managers by delivering a range of management techniques as well as legislative compliance. QHA is authorised by the Office of Liquor and Gaming Regulation (OLGR) to deliver this training package. RMLV is only pertinent to Queensland and is not nationally recognised training. \n\nOUTLINE\nThis training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence\, and for current licence holders undertaking mandatory three-yearly recertification. Elements covered include the legal and legislative operating framework\, licences and permits\, safety and risk management strategies\, and best practice venue and patron management. Course content covers:\n\n\n	The legal framework\n	Networks to support management\n	Noise management strategies\n	Licencing documentation\n	Safety and risk management strategies\n	Licences and permits\n	Best practice venue management\n	Benefits of good management\n	Patron management strategies\n	RSA - the law\n\n\n\nRMLV VIRTUAL CLASSROOM \n\nThe RMLV course is also delivered in a video conferencing format for those who are unable to attend QHA training venues around the State. Participants log in to the QHA virtual classroom via a PC\, laptop\, tablet or other device. A reliable internet connection and a webcam is required as is the capacity (microphone) to allow active participation in this live training environment\, as it would for an attendance course.\n  \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/rmlv-live-online-learning-46/
LOCATION:Virtual Classroom\, Virtual Classroom\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260803T083000
DTEND;TZID=UTC:20260803T110000
DTSTAMP:20260415T233116
CREATED:20260122T053301Z
LAST-MODIFIED:20260122T053301Z
UID:3322-1785745800-1785754800@training.qha.org.au
SUMMARY:CLO Live Online Learning
DESCRIPTION:CLO Live Online Learning \nCustomer Liaison Officer (CLO) training is to a certain extent an extended version of the accredited Provide Responsible Service of Gambling course. This workshop covers your obligations under the Gaming Machine Act 1991\, Gaming Machine Regulation 2002 as well as the Queensland Responsible Gambling Code of Practice. There is a special focus on dealing with problems that may arise in a gaming environment. \n\nCOST\n\nMember Price: $70\n\nNon Member Price: $90\n**Discount applied at shopping cart\n\n\nOVERVIEW \n\n\nCustomer Liaison Officer (CLO) training is to a certain extent an extended version of the accredited Provide Responsible Service of Gambling course. This workshop covers your obligations under the Gaming Machine Act 1991\, Gaming Machine Regulation 2002 as well as the Queensland Responsible Gambling Code of Practice. There is a special focus on dealing with problems that may arise in a gaming environment. \n\nCLO training is an industry short course that assists venues and gaming staff to meet their legislative requirements\, venue responsibilities and appropriate procedures to follow if a patron wishes to exclude themselves. CLO training is pertinent to Queensland only and is not nationally recognised training. This course is delivered either in house at a venue (for a group - contact QHA for more information) or by video conferencing as a public training course. \n\nCLO VIRTUAL CLASSROOM\n\nThe CLO course is delivered by video conference. Participants log in to the QHA virtual classroom via a PC\, laptop\, tablet or other device. A reliable internet connection and a webcam is required as is the capacity (microphone) to allow active participation in this live training environment\, as it would for an attendance course. We use the Zoom application and send you a link prior to the course starting. \n \n\n \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/clo-live-online-learning/
LOCATION:Virtual Classroom\, Virtual Classroom\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260803T083000
DTEND;TZID=UTC:20260803T170000
DTSTAMP:20260415T233116
CREATED:20260122T053301Z
LAST-MODIFIED:20260122T053301Z
UID:3320-1785745800-1785776400@training.qha.org.au
SUMMARY:CLO/GNT Live Online Learning
DESCRIPTION:CLO/GNT Live Online Learning \nCustomer Liaison Officer (CLO) training is to a certain extent an extended version of the accredited Provide Responsible Service of Gambling course. This workshop covers your obligations under the Gaming Machine Act 1991\, Gaming Machine Regulation 2002 as well as the Queensland Responsible Gambling Code of Practice. There is a special focus on dealing with problems that may arise in a gaming environment. \n\nGaming Nominee Training (GNT) is a compliance course for managers or senior staff who are responsible for a venue’s gaming machines. The Office of Liquor and Gaming Regulation (OLGR) requires every gaming venue in Queensland to have a member of staff holding a Gaming Nominee licence. This licence can only be granted to a person who is appointed to the position by an employer. This training course covers the legal responsibilities and best practice management techniques in accordance with Queensland legislation. GNT is only pertinent to Queensland and is not nationally recognised training..\n\n \n\nCustomer Liaison Officer (CLO) training is to a certain extent an extended version of the accredited Provide Responsible Service of Gambling course. This workshop covers your obligations under the Gaming Machine Act 1991\, Gaming Machine Regulation 2002 as well as the Queensland Responsible Gambling Code of Practice. There is a special focus on dealing with problems that may arise in a gaming environment. \n\nCLO training is an industry short course that assists venues and gaming staff to meet their legislative requirements\, venue responsibilities and appropriate procedures to follow if a patron wishes to exclude themselves. CLO training is pertinent to Queensland only and is not nationally recognised training. This course is delivered either in house at a venue (for a group - contact QHA for more information) or by video conferencing as a public training course. \n\nGaming Nominee Training (GNT) is a compliance course for managers or senior staff who are responsible for a venue’s gaming machines. The Office of Liquor and Gaming Regulation (OLGR) requires every gaming venue in Queensland to have a member of staff holding a Gaming Nominee licence. This licence can only be granted to a person who is appointed to the position by an employer. This training course covers the legal responsibilities and best practice management techniques in accordance with Queensland legislation. GNT is only pertinent to Queensland and is not nationally recognised training..\n\n  \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/clo-gnt-live-online-learning/
LOCATION:Virtual Classroom\, Virtual Classroom\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260803T090000
DTEND;TZID=UTC:20260804T170000
DTSTAMP:20260415T233116
CREATED:20260226T013407Z
LAST-MODIFIED:20260226T013407Z
UID:3397-1785747600-1785862800@training.qha.org.au
SUMMARY:Developing Hotel Management Skills
DESCRIPTION:Developing Hotel Management Skills \n\n\n\nCOST\n\nMember Price: $595\n\nNon Member Price: $719\n**Discount applied at shopping cart\n\n \n\nOVERVIEW\n\n\nThis two-day workshop is run by Peter Hall\, a long-time hotelier and industry consultant. The workshop provides participants with a greater understanding of their venue as a total business entity and takes an in-depth approach to all business facets from wages and stock control through to profitability factors and promotions. It is ideal for all levels of management from ’supervisors with potential’ through to experienced managers/licensees. Participants will receive a Statement of Attendance as well as course workbook and handouts\, and an individual action plan. DHMS is relevant in all states and territories but is not nationally recognised training. \n\nA two day program to improve hospitality management skills: \n\n\n	Improve business profitability and performance\n	Better utilise managerial time and improve business enthusiasm\n	Create professional venue management standards\n\n\nContents: \n\n\n	Understanding hotel & department figures\n	Strategies to improve profitability\n	Understanding different personality types\n	Sourcing and training better staff\n	Team management - setting performance standards\n	Developing a customer satisfaction culture\n	Problem\, time management and objective setting\n\n\n\n  \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/developing-hotel-management-skills/
LOCATION:QHA House\, QHA House\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260803T113000
DTEND;TZID=UTC:20260803T170000
DTSTAMP:20260415T233117
CREATED:20260122T053301Z
LAST-MODIFIED:20260122T053301Z
UID:3324-1785756600-1785776400@training.qha.org.au
SUMMARY:GNT Live Online Learning
DESCRIPTION:GNT LIVE ONLINE LEARNING \n\n\nOverview\n\nGaming Nominee Training (GNT) is a compliance course for managers or senior staff who are responsible for a venue’s gaming machines. The Office of Liquor and Gaming Regulation (OLGR) requires every gaming venue in Queensland to have a member of staff holding a Gaming Nominee licence. This licence can only be granted to a person who is appointed to the position by an employer. This training course covers the legal responsibilities and best practice management techniques in accordance with Queensland legislation. GNT is only pertinent to Queensland and is not nationally recognised training.. \n\nVideo Connect\n\nThe GNT course is also delivered in a video conferencing format for those who are unable to attend QHA training venues around the State. Participants log in to the QHA virtual classroom via a PC\, laptop\, tablet or other device. A reliable internet connection and a webcam is required as is the capacity (microphone) to allow active participation in this live training environment\, as it would for an attendance course. \n\n  \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/gnt-live-online-learning-3/
LOCATION:Virtual Classroom\, Virtual Classroom\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260804T083000
DTEND;TZID=UTC:20260804T163000
DTSTAMP:20260415T233117
CREATED:20260122T063328Z
LAST-MODIFIED:20260415T030552Z
UID:3344-1785832200-1785861000@training.qha.org.au
SUMMARY:Townsville RMLV Classroom Based
DESCRIPTION:RMLV Classroom Based \n\n\nCOST\n\nMember Price: $395\n\nNon Member Price: $495\n**Discount applied at shopping cart\n\n\nOVERVIEW\n\nResponsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence‚ as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. RMLV training assists managers by delivering a range of management techniques as well as legislative compliance. QHA is authorised by the Office of Liquor and Gaming Regulation (OLGR) to deliver this training package. RMLV is only pertinent to Queensland and is not nationally recognised training. \n\nOUTLINE\nThis training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence\, and for current licence holders undertaking mandatory three-yearly recertification. Elements covered include the legal and legislative operating framework\, licences and permits\, safety and risk management strategies\, and best practice venue and patron management. Course content covers:\n\n\n	The legal framework\n	Networks to support management\n	Noise management strategies\n	Licencing documentation\n	Safety and risk management strategies\n	Licences and permits\n	Best practice venue management\n	Benefits of good management\n	Patron management strategies\n	RSA - the law\n\n\n \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/tsville-rmlv-classroom-based/
LOCATION:Metropole Hotel Townsville\, Metropole Hotel Townsville\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260806T083000
DTEND;TZID=UTC:20260806T180000
DTSTAMP:20260415T233117
CREATED:20260122T053305Z
LAST-MODIFIED:20260122T053305Z
UID:3330-1786005000-1786039200@training.qha.org.au
SUMMARY:RMLV Live Online Learning
DESCRIPTION:RMLV Live Online Learning \n\n\nCOST\n\nMember Price: $395\n\nNon Member Price: $495\n**Discount applied at shopping cart\n\n\nOVERVIEW\n\nResponsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence\, as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. RMLV training assists managers by delivering a range of management techniques as well as legislative compliance. QHA is authorised by the Office of Liquor and Gaming Regulation (OLGR) to deliver this training package. RMLV is only pertinent to Queensland and is not nationally recognised training. \n\nOUTLINE\nThis training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence\, and for current licence holders undertaking mandatory three-yearly recertification. Elements covered include the legal and legislative operating framework\, licences and permits\, safety and risk management strategies\, and best practice venue and patron management. Course content covers:\n\n\n	The legal framework\n	Networks to support management\n	Noise management strategies\n	Licencing documentation\n	Safety and risk management strategies\n	Licences and permits\n	Best practice venue management\n	Benefits of good management\n	Patron management strategies\n	RSA - the law\n\n\n\nRMLV VIRTUAL CLASSROOM \n\nThe RMLV course is also delivered in a video conferencing format for those who are unable to attend QHA training venues around the State. Participants log in to the QHA virtual classroom via a PC\, laptop\, tablet or other device. A reliable internet connection and a webcam is required as is the capacity (microphone) to allow active participation in this live training environment\, as it would for an attendance course.\n  \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/rmlv-live-online-learning-45/
LOCATION:Virtual Classroom\, Virtual Classroom\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260811T083000
DTEND;TZID=UTC:20260811T180000
DTSTAMP:20260415T233118
CREATED:20260122T063327Z
LAST-MODIFIED:20260122T063327Z
UID:3343-1786437000-1786471200@training.qha.org.au
SUMMARY:Brisbane RMLV Classroom Based
DESCRIPTION:RMLV Classroom Based \n\n\nCOST\n\nMember Price: $395\n\nNon Member Price: $495\n**Discount applied at shopping cart\n\n\nOVERVIEW\n\nResponsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence‚ as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. RMLV training assists managers by delivering a range of management techniques as well as legislative compliance. QHA is authorised by the Office of Liquor and Gaming Regulation (OLGR) to deliver this training package. RMLV is only pertinent to Queensland and is not nationally recognised training. \n\nOUTLINE\nThis training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence\, and for current licence holders undertaking mandatory three-yearly recertification. Elements covered include the legal and legislative operating framework\, licences and permits\, safety and risk management strategies\, and best practice venue and patron management. Course content covers:\n\n\n	The legal framework\n	Networks to support management\n	Noise management strategies\n	Licencing documentation\n	Safety and risk management strategies\n	Licences and permits\n	Best practice venue management\n	Benefits of good management\n	Patron management strategies\n	RSA - the law\n\n\n \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/brisbane-rmlv-classroom-based-7/
LOCATION:QHA House\, QHA House\, Australia
CATEGORIES:Workshop
END:VEVENT
END:VCALENDAR