QHA Training

RMLV Live Online Learning
2026-09-29 08:30 - 18:00, 2026-10-01 08:30 - 18:00, 2026-10-06 08:30 - 18:00, 2026-10-08 08:30 - 18:00, 2026-10-13 08:30 - 18:00, 2026-10-20 08:30 - 18:00, 2026-10-22 08:30 - 18:00, 2026-10-26 08:30 - 18:00 UTC and 7 more dates | Virtual Classroom, Virtual Classroom, Australia
RMLV Live Online Learning

COST

Member Price: $395

Non Member Price: $495
**Discount applied at shopping cart

OVERVIEW

Responsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence, as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. RMLV training assists managers by delivering a range of management techniques as well as legislative compliance. QHA is authorised by the Office of Liquor and Gaming Regulation (OLGR) to deliver this training package. RMLV is only pertinent to Queensland and is not nationally recognised training.

OUTLINE
This training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence, and for current licence holders undertaking mandatory three-yearly recertification. Elements covered include the legal and legislative operating framework, licences and permits, safety and risk management strategies, and best practice venue and patron management. Course content covers:

The legal framework
Networks to support management
Noise management strategies
Licencing documentation
Safety and risk management strategies
Licences and permits
Best practice venue management
Benefits of good management
Patron management strategies
RSA - the law

RMLV VIRTUAL CLASSROOM

The RMLV course is also delivered in a video conferencing format for those who are unable to attend QHA training venues around the State. Participants log in to the QHA virtual classroom via a PC, laptop, tablet or other device. A reliable internet connection and a webcam is required as is the capacity (microphone) to allow active participation in this live training environment, as it would for an attendance course.

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Upcoming Workshops

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Date
Time
Location
Available Spaces
Cost
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RMLV Live Online Learning
13 October 2026
08:30 am - 06:00 pm
Virtual Classroom
14
$495.00

Enrol
Members Enrol
Non-Members Enrol
Corporate Partner
Non Hotel Attendee

S/Coast RMLV Classroom Based
2026-10-09 08:30 - 18:00 | Northern Grounds Sunshine Coast, Northern Grounds Sunshine Coast, Australia
RMLV Classroom Based

COST

Member Price: $395

Non Member Price: $495
**Discount applied at shopping cart

OVERVIEW

Responsible Management of Licensed Venues (RMLV) training is a mandatory requirement for all those who currently hold or are applying for a liquor licence‚ as an approved licensee or seeking to be appointed as an approved manager. Venues must ensure every facet of their operation complies with liquor and related legislation and adheres to community standards. RMLV training assists managers by delivering a range of management techniques as well as legislative compliance. QHA is authorised by the Office of Liquor and Gaming Regulation (OLGR) to deliver this training package. RMLV is only pertinent to Queensland and is not nationally recognised training.

OUTLINE
This training is delivered via a one day attendance course designed for hospitality professionals seeking to obtain an approved licensee or manager licence, and for current licence holders undertaking mandatory three-yearly recertification. Elements covered include the legal and legislative operating framework, licences and permits, safety and risk management strategies, and best practice venue and patron management. Course content covers:

The legal framework
Networks to support management
Noise management strategies
Licencing documentation
Safety and risk management strategies
Licences and permits
Best practice venue management
Benefits of good management
Patron management strategies
RSA - the law

Enquire

Upcoming Workshops

Name
Date
Time
Location
Available Spaces
Cost
Select an Option to Enrol

Mackay RMLV Classroom Based
2026-10-14 08:30 - 18:00 | Mackay – Shamrock Hotel, Mackay - Shamrock Hotel, Australia

Brisbane RMLV Classroom Based
2026-10-15 08:30 - 18:00, 2026-11-05 08:30 - 18:00 | QHA House, QHA House, Australia

CLO Live Online Learning
2026-10-19 08:30 - 11:00, 2026-11-02 08:30 - 11:00 | Virtual Classroom, Virtual Classroom, Australia
CLO Live Online Learning
Customer Liaison Officer (CLO) training is to a certain extent an extended version of the accredited Provide Responsible Service of Gambling course. This workshop covers your obligations under the Gaming Machine Act 1991, Gaming Machine Regulation 2002 as well as the Queensland Responsible Gambling Code of Practice. There is a special focus on dealing with problems that may arise in a gaming environment.

COST

Member Price: $70

Non Member Price: $90
**Discount applied at shopping cart

OVERVIEW

Customer Liaison Officer (CLO) training is to a certain extent an extended version of the accredited Provide Responsible Service of Gambling course. This workshop covers your obligations under the Gaming Machine Act 1991, Gaming Machine Regulation 2002 as well as the Queensland Responsible Gambling Code of Practice. There is a special focus on dealing with problems that may arise in a gaming environment.

CLO training is an industry short course that assists venues and gaming staff to meet their legislative requirements, venue responsibilities and appropriate procedures to follow if a patron wishes to exclude themselves. CLO training is pertinent to Queensland only and is not nationally recognised training. This course is delivered either in house at a venue (for a group - contact QHA for more information) or by video conferencing as a public training course.

CLO VIRTUAL CLASSROOM

The CLO course is delivered by video conference. Participants log in to the QHA virtual classroom via a PC, laptop, tablet or other device. A reliable internet connection and a webcam is required as is the capacity (microphone) to allow active participation in this live training environment, as it would for an attendance course. We use the Zoom application and send you a link prior to the course starting.

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Upcoming Workshops

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Time
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CLO/GNT Live Online Learning
2026-10-19 08:30 - 17:00, 2026-11-02 08:30 - 17:00 | Virtual Classroom, Virtual Classroom, Australia
CLO/GNT Live Online Learning
Customer Liaison Officer (CLO) training is to a certain extent an extended version of the accredited Provide Responsible Service of Gambling course. This workshop covers your obligations under the Gaming Machine Act 1991, Gaming Machine Regulation 2002 as well as the Queensland Responsible Gambling Code of Practice. There is a special focus on dealing with problems that may arise in a gaming environment.

Gaming Nominee Training (GNT) is a compliance course for managers or senior staff who are responsible for a venue’s gaming machines. The Office of Liquor and Gaming Regulation (OLGR) requires every gaming venue in Queensland to have a member of staff holding a Gaming Nominee licence. This licence can only be granted to a person who is appointed to the position by an employer. This training course covers the legal responsibilities and best practice management techniques in accordance with Queensland legislation. GNT is only pertinent to Queensland and is not nationally recognised training..

Customer Liaison Officer (CLO) training is to a certain extent an extended version of the accredited Provide Responsible Service of Gambling course. This workshop covers your obligations under the Gaming Machine Act 1991, Gaming Machine Regulation 2002 as well as the Queensland Responsible Gambling Code of Practice. There is a special focus on dealing with problems that may arise in a gaming environment.

CLO training is an industry short course that assists venues and gaming staff to meet their legislative requirements, venue responsibilities and appropriate procedures to follow if a patron wishes to exclude themselves. CLO training is pertinent to Queensland only and is not nationally recognised training. This course is delivered either in house at a venue (for a group - contact QHA for more information) or by video conferencing as a public training course.

Gaming Nominee Training (GNT) is a compliance course for managers or senior staff who are responsible for a venue’s gaming machines. The Office of Liquor and Gaming Regulation (OLGR) requires every gaming venue in Queensland to have a member of staff holding a Gaming Nominee licence. This licence can only be granted to a person who is appointed to the position by an employer. This training course covers the legal responsibilities and best practice management techniques in accordance with Queensland legislation. GNT is only pertinent to Queensland and is not nationally recognised training..

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Upcoming Workshops

Name
Date
Time
Location
Available Spaces
Cost
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GNT LIVE ONLINE LEARNING
2026-10-19 08:30 - 17:00, 2026-11-02 08:30 - 17:00 | Virtual Classroom, Virtual Classroom, Australia
GNT LIVE ONLINE LEARNING

Overview

Gaming Nominee Training (GNT) is a compliance course for managers or senior staff who are responsible for a venue’s gaming machines. The Office of Liquor and Gaming Regulation (OLGR) requires every gaming venue in Queensland to have a member of staff holding a Gaming Nominee licence. This licence can only be granted to a person who is appointed to the position by an employer. This training course covers the legal responsibilities and best practice management techniques in accordance with Queensland legislation. GNT is only pertinent to Queensland and is not nationally recognised training..

Video Connect

The GNT course is also delivered in a video conferencing format for those who are unable to attend QHA training venues around the State. Participants log in to the QHA virtual classroom via a PC, laptop, tablet or other device. A reliable internet connection and a webcam is required as is the capacity (microphone) to allow active participation in this live training environment, as it would for an attendance course.

Enquire

Upcoming Workshops

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Date
Time
Location
Available Spaces
Cost
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Cooking the Books
2026-10-19 08:30 - 17:00 | QHA House, QHA House, Australia
Cooking the Books
Chefs who want to be ahead of the pack will learn how to run the perfect food operation making great money and making profit.

Cooking the Books (CTB) is a one-day food costing workshop focuses on your food operation about increasing revenue and profit margin. Facilitated by Andrew Briese, a well-known hospitality consultant and author of Cooking the Books, the workshop is ideal for food and beverages managers, chefs, restaurant managers and related staff.

We all know success in the hospitality industry depends on many factors. Even with the countries best chefs, a business can fail without a close check on the financial factors.

Chefs who want to be ahead of the pack will learn how to run the perfect food operation making great money and making profit.

Course Content:

Food and Recipe Costs
Portion and Waste Control
Purchasing and Stock Management
Labour Costs
Yield Testing

About the Facilitator:

Andrew Briese trained as a chef and completed a Bachelor of Business in Catering and Hotel Management. He has worked in the hospitality industry for 20 years and has developed a world-class hospitality platform.

Cost: Standard price - $445.00 and QHA Member price - $395.00

Duration and Delivery Method:

The Cooking the Books workshop is a full day, 7 hour workshop conducted at our QHA Brisbane training centre on Edward Street.

Who needs to do the training:

This workshop is ideal for chefs, catering managers, cafe/restaurants owners, food and beverage supervisors or anyone with responsibility for the financial outcomes of a food operation.

What you will take away:

Participants will receive a Statement of Attendance as well as course workbook and handouts

Booking is simple, visit www.qha.org.au and follow the links to book Cooking the Books training If you would like to register several staff or have any questions about CTB training, please contact the QHA Training Centre on 07 3221 6999 or training@qha.org.au

Queensland Hotels Association National Provider Number: 30826

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Upcoming Workshops

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Developing Hotel Management Skills
2026-11-09 09:00 - 2026-11-10 17:00 | QHA House, QHA House, Australia
Developing Hotel Management Skills

COST

Member Price: $595

Non Member Price: $719
**Discount applied at shopping cart

OVERVIEW

This two-day workshop is run by Peter Hall, a long-time hotelier and industry consultant. The workshop provides participants with a greater understanding of their venue as a total business entity and takes an in-depth approach to all business facets from wages and stock control through to profitability factors and promotions. It is ideal for all levels of management from ’supervisors with potential’ through to experienced managers/licensees. Participants will receive a Statement of Attendance as well as course workbook and handouts, and an individual action plan. DHMS is relevant in all states and territories but is not nationally recognised training.

A two day program to improve hospitality management skills:

Improve business profitability and performance
Better utilise managerial time and improve business enthusiasm
Create professional venue management standards

Contents:

Understanding hotel & department figures
Strategies to improve profitability
Understanding different personality types
Sourcing and training better staff
Team management - setting performance standards
Developing a customer satisfaction culture
Problem, time management and objective setting

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Upcoming Workshops

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Date
Time
Location
Available Spaces
Cost
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G/Coast RMLV Classroom Based
2026-11-11 08:30 - 18:00 | Gold Coast, Gold Coast, Australia

Toowoomba RMLV Classroom Based
2026-11-18 08:30 - 18:00 | Toowoomba, Toowoomba, Australia

Cairns RMLV Classroom Based
2026-11-25 08:30 - 18:00 | CAIRNS, Colonial Club Resort 18-26 Cannon St, CAIRNS, QLD, 4870, Australia
