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DTSTART;TZID=UTC:20260803T083000
DTEND;TZID=UTC:20260803T110000
DTSTAMP:20260429T194429
CREATED:20260122T053301Z
LAST-MODIFIED:20260122T053301Z
UID:3322-1785745800-1785754800@training.qha.org.au
SUMMARY:CLO Live Online Learning
DESCRIPTION:CLO Live Online Learning \nCustomer Liaison Officer (CLO) training is to a certain extent an extended version of the accredited Provide Responsible Service of Gambling course. This workshop covers your obligations under the Gaming Machine Act 1991\, Gaming Machine Regulation 2002 as well as the Queensland Responsible Gambling Code of Practice. There is a special focus on dealing with problems that may arise in a gaming environment. \n\nCOST\n\nMember Price: $70\n\nNon Member Price: $90\n**Discount applied at shopping cart\n\n\nOVERVIEW \n\n\nCustomer Liaison Officer (CLO) training is to a certain extent an extended version of the accredited Provide Responsible Service of Gambling course. This workshop covers your obligations under the Gaming Machine Act 1991\, Gaming Machine Regulation 2002 as well as the Queensland Responsible Gambling Code of Practice. There is a special focus on dealing with problems that may arise in a gaming environment. \n\nCLO training is an industry short course that assists venues and gaming staff to meet their legislative requirements\, venue responsibilities and appropriate procedures to follow if a patron wishes to exclude themselves. CLO training is pertinent to Queensland only and is not nationally recognised training. This course is delivered either in house at a venue (for a group - contact QHA for more information) or by video conferencing as a public training course. \n\nCLO VIRTUAL CLASSROOM\n\nThe CLO course is delivered by video conference. Participants log in to the QHA virtual classroom via a PC\, laptop\, tablet or other device. A reliable internet connection and a webcam is required as is the capacity (microphone) to allow active participation in this live training environment\, as it would for an attendance course. We use the Zoom application and send you a link prior to the course starting. \n \n\n \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/clo-live-online-learning/
LOCATION:Virtual Classroom\, Virtual Classroom\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260803T083000
DTEND;TZID=UTC:20260803T170000
DTSTAMP:20260429T194429
CREATED:20260122T053301Z
LAST-MODIFIED:20260122T053301Z
UID:3320-1785745800-1785776400@training.qha.org.au
SUMMARY:CLO/GNT Live Online Learning
DESCRIPTION:CLO/GNT Live Online Learning \nCustomer Liaison Officer (CLO) training is to a certain extent an extended version of the accredited Provide Responsible Service of Gambling course. This workshop covers your obligations under the Gaming Machine Act 1991\, Gaming Machine Regulation 2002 as well as the Queensland Responsible Gambling Code of Practice. There is a special focus on dealing with problems that may arise in a gaming environment. \n\nGaming Nominee Training (GNT) is a compliance course for managers or senior staff who are responsible for a venue’s gaming machines. The Office of Liquor and Gaming Regulation (OLGR) requires every gaming venue in Queensland to have a member of staff holding a Gaming Nominee licence. This licence can only be granted to a person who is appointed to the position by an employer. This training course covers the legal responsibilities and best practice management techniques in accordance with Queensland legislation. GNT is only pertinent to Queensland and is not nationally recognised training..\n\n \n\nCustomer Liaison Officer (CLO) training is to a certain extent an extended version of the accredited Provide Responsible Service of Gambling course. This workshop covers your obligations under the Gaming Machine Act 1991\, Gaming Machine Regulation 2002 as well as the Queensland Responsible Gambling Code of Practice. There is a special focus on dealing with problems that may arise in a gaming environment. \n\nCLO training is an industry short course that assists venues and gaming staff to meet their legislative requirements\, venue responsibilities and appropriate procedures to follow if a patron wishes to exclude themselves. CLO training is pertinent to Queensland only and is not nationally recognised training. This course is delivered either in house at a venue (for a group - contact QHA for more information) or by video conferencing as a public training course. \n\nGaming Nominee Training (GNT) is a compliance course for managers or senior staff who are responsible for a venue’s gaming machines. The Office of Liquor and Gaming Regulation (OLGR) requires every gaming venue in Queensland to have a member of staff holding a Gaming Nominee licence. This licence can only be granted to a person who is appointed to the position by an employer. This training course covers the legal responsibilities and best practice management techniques in accordance with Queensland legislation. GNT is only pertinent to Queensland and is not nationally recognised training..\n\n  \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/clo-gnt-live-online-learning/
LOCATION:Virtual Classroom\, Virtual Classroom\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260803T090000
DTEND;TZID=UTC:20260804T170000
DTSTAMP:20260429T194429
CREATED:20260226T013407Z
LAST-MODIFIED:20260226T013407Z
UID:3397-1785747600-1785862800@training.qha.org.au
SUMMARY:Developing Hotel Management Skills
DESCRIPTION:Developing Hotel Management Skills \n\n\n\nCOST\n\nMember Price: $595\n\nNon Member Price: $719\n**Discount applied at shopping cart\n\n \n\nOVERVIEW\n\n\nThis two-day workshop is run by Peter Hall\, a long-time hotelier and industry consultant. The workshop provides participants with a greater understanding of their venue as a total business entity and takes an in-depth approach to all business facets from wages and stock control through to profitability factors and promotions. It is ideal for all levels of management from ’supervisors with potential’ through to experienced managers/licensees. Participants will receive a Statement of Attendance as well as course workbook and handouts\, and an individual action plan. DHMS is relevant in all states and territories but is not nationally recognised training. \n\nA two day program to improve hospitality management skills: \n\n\n	Improve business profitability and performance\n	Better utilise managerial time and improve business enthusiasm\n	Create professional venue management standards\n\n\nContents: \n\n\n	Understanding hotel & department figures\n	Strategies to improve profitability\n	Understanding different personality types\n	Sourcing and training better staff\n	Team management - setting performance standards\n	Developing a customer satisfaction culture\n	Problem\, time management and objective setting\n\n\n\n  \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/developing-hotel-management-skills/
LOCATION:QHA House\, QHA House\, Australia
CATEGORIES:Workshop
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260803T113000
DTEND;TZID=UTC:20260803T170000
DTSTAMP:20260429T194430
CREATED:20260122T053301Z
LAST-MODIFIED:20260122T053301Z
UID:3324-1785756600-1785776400@training.qha.org.au
SUMMARY:GNT Live Online Learning
DESCRIPTION:GNT LIVE ONLINE LEARNING \n\n\nOverview\n\nGaming Nominee Training (GNT) is a compliance course for managers or senior staff who are responsible for a venue’s gaming machines. The Office of Liquor and Gaming Regulation (OLGR) requires every gaming venue in Queensland to have a member of staff holding a Gaming Nominee licence. This licence can only be granted to a person who is appointed to the position by an employer. This training course covers the legal responsibilities and best practice management techniques in accordance with Queensland legislation. GNT is only pertinent to Queensland and is not nationally recognised training.. \n\nVideo Connect\n\nThe GNT course is also delivered in a video conferencing format for those who are unable to attend QHA training venues around the State. Participants log in to the QHA virtual classroom via a PC\, laptop\, tablet or other device. A reliable internet connection and a webcam is required as is the capacity (microphone) to allow active participation in this live training environment\, as it would for an attendance course. \n\n  \n\n\n  \nEnquire\n\nUpcoming Workshops\n\n\nName\nDate\nTime\nLocation\nAvailable Spaces\nCost\nSelect an Option to Enrol
URL:https://training.qha.org.au/event/gnt-live-online-learning-3/
LOCATION:Virtual Classroom\, Virtual Classroom\, Australia
CATEGORIES:Workshop
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