Hospitality First Steps
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Hospitality First Steps

January 16, 2023 @ 9:00 am - January 20, 2023 @ 3:00 pm

Hospitality First Steps

QHA Hospitality First Step training is a 5 day package delivering real learning outcomes for existing, new or potential staff to gain skills in RSA, bar, restaurant and customer service.  Essential specialist skills delivered focus on service - bar, restaurant and customer service.

This FUNDED training through government programs.

Qualifications:

The course comprises five days (25 hours) of face to face training and participants receive a Statement of Attainment for an accredited competency (RSA) and a Certificate of Attendance (assessment of learning outcomes).

Accredited Training:

One accredited unit of competency incorporated in this course is:

  • SITHFAB021 Provide Responsible Service of Alcohol (RSA)
  • SITHGAM022 Provide Responsible Service of Gaming (RSG)

Schedule:

Day 1:

  • Basic Bar service
    • The operation of a bar including service of various beverages e.g. beer, wine, spirits, cocktails and non-alcoholic drinks.
    • Cash handling, operation of a float and the till.
    • Wine knowledge and pouring

Day 2:

  • Food service
    • Staff presentation and menu knowledge.
    • Table setting, napkin folding, orders including docket writing.
    • Meal service, plate carrying and table clearing.
    • Basic Food Safety
  • Customer service
    • Basics of Customer Service.
    • Defining the patron/customer expectations and needs.
    • Retaining customers
    • Managing complaints
    • Different forms of communication

Day 3:

  • SITHGAM022 Provide Responsible Service of Gaming (RSG)
    • Accredited course
    • Knowledge and understanding gaming, wagering and betting.
    • Understanding the laws and regulations to do with problem gamblers.

Day 4:

  • SITHFAB021 Provide Responsible Service of Alcohol (RSA)
    • Accredited course
    • Knowledge and understanding of the laws and regulations to do with refusal of service.

Day 5:

  • Site visit to a venue/hotel to view operations.

Learning Outcomes

The course will achieve hospitality learning outcomes that will enable a student or job seeker to gain entry level employment.

When & Where? 

Date:  16th - 20th January   2023

Time:   9.00am - 2.30pm  (courses start on time)

Venue:   QHA Training Centre, Level 2, 160 Edward Street, Brisbane.

Cost:   FUNDED 

HOW DO I APPLY?

For any further information contact the QHA Training Department: training@qha.org.au or 07 3221 6999.

 

 


Upcoming Workshops

Name Date Time Location Available Spaces Cost Select an Option to Enrol
Hospitality First Steps 16 January 2023 09:00 am - 03:00 pm Classroom 12 $0.00

Details

Start:
January 16, 2023 @ 9:00 am
End:
January 20, 2023 @ 3:00 pm
Event Category:

Venue

Classroom
Classroom Australia
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