SITHFAB002/SITHGAM001 Provide Responsible Service of Alcohol/Gambling Package (currently unavailable)
QHA offers this training package (both courses) mainly in an online format but also in a face-to-face training environment, for schools in particular. The focus of these two courses is the sale and service of alcohol/gambling according to relevant Queensland regulations, licensing requirements and responsible service of alcohol or gambling principles. This includes how to identify minors or unduly intoxicated or disorderly patrons, which can result in a refusal of service, and identification and assistance to customers who may have a potential problem gambling issue. Course assessments include providing evidence of a refusal of service, amongst other things, in a simulated industry environment (RSA).
QHA offers nationally recognised training in SITHFAB002 Provide Responsible Service of Alcohol (RSA) and SITHGAM001 Provide Responsible Gambling Services (RSG) in both online and face to face delivery formats. for persons involved in the sale and supply/service of alcohol or gambling according to relevant Queensland regulations, licensing requirements and responsible service of alcohol principles or gambling principles. Subject matter includes how to identify minors, or unduly intoxicated or disorderly patrons, which can result in a refusal of service, and identification and assistance to customers who may have a potential problem gambling issue.
There are four elements (sections) to the RSA course:
1. Sell or serve alcohol responsibly
2. Assist customers to drink within appropriate limits
3. Assess alcohol-affected customers and identify those to whom sale or service must be refused.
4. Refuse to provide alcohol
There are two elements (sections) to the RSG course:
1. Implement responsible gambling practices
2. Provide information and assistance to customers about problem gambling
To complete online enrolment, participants will be registered through our web-based eLearning Management System, provide photo identification (upload to our Learner Portal), and agree to comply with assessment submission guidelines. The education regulator requires us to collect your personal particulars and information relating to your schooling and education qualifications.
All participants must have a Unique Student Identifier (USI) to enrol in this course. If you don;t have one, you can either obtain it here: www.usi.gov.au or we can help arrange one for you. Participants will also be required to complete a mandatory Language, Literacy, and Numeracy (LLN) assessment to test student capacity to complete training of this type. Support is available weekdays during business hours via email or phone.
If you are an international student on a visa other than a subclass 500 visa, you are eligible to undertake this training course.
There are no prerequisites to the course.
The online training is an entry level course, self-paced and total time to complete is dependent on pre-existing skills and knowledge. Minimum completion time for online RSA is set at 4.00 hours, online RSG 3.50 hours.
Face to face delivery is provided via in-house courses on request (usually to schools) and as such, online submissions are not required. LLN, identification, and assessments are all conducted as a component of delivery. Minimum completion time for face-to-face is 5.20 hours, and RSG 4.00 hours.
Assessment for both courses consists of a combination of multiple choice, true or false, short answer questions, and practical activities. This includes students demonstrating to trainers/assessors that they have gained appropriate knowledge and skills as outlined in the course performance criteria, such as conducting a refusal of service or identifying a problem gambler in a simulated industry environment. More information about the assessment is contained in the Introduction part of the course.
Upon successful completion of the online RSA/RSG, you will be awarded a Statement of Attainment for SITHFAB002 Provide Responsible Service of Alcohol and SITHGAM001 Provide Responsible Service of Gambling which you will access through the Learner Portal. These nationally recognised qualifications do not expire in Queensland, so periodic recertification is not required, although best practice suggests refresher training should be undertaken from time to time.
Although this is a nationally recognised training competency, it is not accepted as a full RSA/RSG qualification in some states. This unit of competency forms part of a national qualification package which includes Certificate III in Hospitality and others. Classroom based RSG Statements of Attainment are forwarded in bulk to the particular school.
For online students, any electronic communication device (e.g. PC/laptop/tablet/
For some practical assessment activities, students will need to access a web-based video conferencing tool on their device, such as Zoom, GoToTraining, Skype, Messenger or other delivery platform to allow a trainer to properly assess you demonstating your new skills. You will be forwarded a link and appointment time by a QHA assessor.
Participants are provided access to online resources which includes all learning materials, reference resources, and assessment materials required to successfully complete this hospitality competency. There are additional links provided for participants to access more information in relation to the subject matter.
For face to face training, all resources such as a workbook and stationery will be supplied.
QHA Student Handbook
There is a link below to download the QHA Student Handbook which contains a comprehensive suite of policies and procedures in relation to the delivery of accredited and non-accredited training. This also includes information relating to student support, fees and refunds. It is important that you read and understand the information relating to these three items prior to enrolment.
$40.00 Pay by credit card upon enrolment (QHA members can select to pay by tax invoice)
Provide Responsible Service of Alcohol/Gambling
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