Course info
Quality Customer Service

Quality Customer Service

Overview

Service quality is critical to ensure a high level of customer satisfaction and therefore business competitiveness and profitability. This 4-5 hour Quality Customer Service (QCS) workshop is designed to increase awareness amongst service providers of the importance of the service industry to the Australian economy. It covers customer services basics and best practice. We encourage involvement to make the training dynamic and enjoyable for all attendees. For a quote, please contact the QHA Training Department on 07 3221 6999 or training@qha.org.au

 

Outline

Overview


The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more.

Service quality is critical to ensure a high level of customer satisfaction and therefore business competitiveness and profitability. This 4-5 hour Quality Customer Service (QCS) workshop is designed to increase awareness amongst service providers of the importance of the service industry to the Australian economy. It covers customer services basics and best practice.

In-house delivery only. For a quote, please contact the QHA Training Department on 07 3221 6999 or 
training@qha.org.au

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Quality Customer Service

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